Sarah Fowler
Lubbock,TX
Summary
Experienced, people-focused leader with 12 years of experience in team development, employee engagement, and performance management. Skilled in building strong workplace cultures, driving accountability, and aligning people strategies with organizational goals. Proven record of managing staffing, scheduling, payroll support, and employee relations while enhancing operational efficiency. Adept at coaching, motivating, and developing teams to achieve performance targets and foster retention.
Overview
7
7
years of professional experience
Work History
Service & Engagement Executive Team Lead
Target
02.2023 - Current
- Manages a team that leads and creates Service and Engagement business strategies and goals.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Lead a team of passionate and knowledgeable Guest Advocates and Front-of-Store Attendants.
- Strives to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction, and service recovery.
General Merchandise Leader
Target
10.2020 - 02.2023
- Demonstrates a culture of ethical conduct, safety, and compliance.
- Managed inventory levels to ensure optimal product availability and customer satisfaction.
- Directed merchandising strategies to enhance sales and improve store appearance.
- Collaborated with team members to execute promotional plans and drive customer engagement.
Human Resource Leader
Target
07.2018 - 01.2020
- Experience with onboarding, training, and out-processing.
- Ability to foster an open-door culture by promoting a positive work environment.
- Knowledge of benefits packages and retirement options.
- Scheduling and timekeeping for 150 team members.
- Developed and implemented training programs for employee development and compliance.
- Managed employee relations by addressing concerns and facilitating conflict resolution.
- Streamlined onboarding processes to enhance new hire integration and engagement.
- Reviewed applications and resumes to determine eligibility for open positions within the organization.
Education
Bachelor of Science - Human Development And Family Studies
Texas Tech University
LBB, TX05.2019
Associate of Applied Science - Applied Rehab Psychology
South Plains College
Levelland, TX05.2015
Skills
- Time management
- Employee relations
- Performance management
- Customer focus
- Attention to detail
- Adaptability
- Employee training
- Conflict resolution
- Team leadership
Timeline
Service & Engagement Executive Team Lead
Target
02.2023 - Current
General Merchandise Leader
Target
10.2020 - 02.2023
Human Resource Leader
Target
07.2018 - 01.2020
Bachelor of Science - Human Development And Family Studies
Texas Tech University
Associate of Applied Science - Applied Rehab Psychology
South Plains College
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