Summary
Overview
Work History
Education
Skills
Timeline
Sarah Foy-Johnson

Sarah Foy-Johnson

Saint Petersburg,FL

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Demographic Specialist

Radiology Partners
07.2024 - Current
  • Verify insurance eligibility and benefits.
  • Input accurate medical records for patient safety and obtaining and validating demographic and insurance information in Imagine.
  • Responding to business office requests for patient account corrections and/or maintenance, in a timely manner.
  • Ensure all patient accounts processed in a timely manner.
  • Charge recon-handle service now tickets and apply them to the charge recon spreadsheet.
  • Use various hospital systems to locate missing reports and/or referring Drs.
  • Loading missing reports in True Ice and load them in Charge Central.
  • Work any special project, as needed.
  • Followed all company policies and procedures to deliver quality work.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.

Charge Processing Specialist

Advocate RCM
10.2022 - 07.2024
  • Requests and manually pulls demographics and reports for processing.
  • Performs research of the missing demographics log, maintained internally.
  • Requests demographics from multiple contacts and/or accesses remote systems for missing information.
  • Monitors and maintains DATA manager system which includes noting demographics worked and entered and issues as they arise.
  • Monitoring our AMS management system for potential charge and demographic issues and trends.
  • Monitor, maintain and process report capture verification processing.
  • Performs other related duties, as assigned.
  • Work on various special projects (copy/voiding charges, updating DRS
  • In imagine, resetting claims, etc.)
  • Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.

Production Control- Demographic Specialist

Radiology Partners
10.2018 - 10.2022
  • Verify insurance eligibility and benefits.
  • Input accurate medical records for patient safety and obtaining and validating demographic and insurance information in Imagine.
  • Responding to business office requests for patient account corrections and/or maintenance, in a timely manner.
  • Ensure all patient accounts processed in a timely manner.
  • Charge recon-handle service now tickets and apply them to the charge recon spreadsheet.
  • Use various hospital systems to locate missing reports and/or referring Drs.
  • Loading missing reports in True Ice and load them in Charge Central.
  • Fast translate-research referring DR information in various hospital system.
  • Work any special project, as needed.
  • Non post, AR charges and write offs.
  • Followed all company policies and procedures to deliver quality work.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.

Collection Specialist

Drs. Mori, Bean And Brooks, PA
06.2015 - 10.2018
  • Researched patient insurance using insurance companies’ website and the hospital systems.
  • Verified Medicaid eligibility claims before they were released.
  • Worked demographics when needed.
  • Insurance mapping and patient mapping.
  • Reviewed all claims before I released them to the carriers.
  • Achieved performance goals on consistent basis.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Researched billing errors and discrepancies to initiate corrective action.

Profile and Demo Representative

Drs. Mori, Bean And Brooks, PA
01.2008 - 07.2013
  • Handled all patient demographics.
  • Worked all paper and electronic claims-verified insurance before releasing the claim.
  • Patient statements-reviewing, correcting demographic information and releasing the corrected statement.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Cross-trained and provided backup support for organizational leadership.

Front Desk Representative

Dodd Chiropractic Clinic
05.2007 - 01.2008
  • Checked patients in and out.
  • Collected copays from patients.
  • Scheduled patient appointments.
  • Verifying insurance benefits.
  • Billing insurance companies.
  • Posting patient and insurance companies payments.
  • Prepared daily deposits and closing the office each night.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.

Customer Service Representative

Citizens Property Insurance Corporation
05.2005 - 03.2007
  • Underwriting insurance applications.
  • Processed endorsements on existing policies.
  • Handled phone calls regarding any of the many different lines of business.
  • Worked special projects, as needed.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Travel Specialist

Florida Travel And Tourist Bureau
01.2003 - 04.2005
  • Responsible for answering inbound calls from customers seeking to make hotel, car rentals, or cruise reservations.
  • Handled closing the office closing each night.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.
  • Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
  • Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.

Customer Service Representative

Aetna Insurance
12.1995 - 09.2002
  • Underwriting new business and individual insurance.
  • Answered many different phone lines from agents and customers.
  • Processed changes to existing plans.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Associates Degree -

Florida Community College , Jacksonville, FL
08.1998

Georgia Southern University, Statesboro, GA

High School Diploma -

Bishop Kenny High School, Jacksonville, FL
05.1994

Skills

  • Strong communication skills
  • Fluent in all major software and PC formats
  • Able to work independently and as a team player
  • Ability to multi-task
  • Service focused
  • Detail oriented
  • Fast learner
  • Customer Service
  • Document Editing
  • Data Processing
  • Information Verification
  • Compiling Data
  • Data Entry
  • Professional and mature
  • Maintains confidentiality
  • Document Management and Storage

Timeline

Demographic Specialist - Radiology Partners
07.2024 - Current
Charge Processing Specialist - Advocate RCM
10.2022 - 07.2024
Production Control- Demographic Specialist - Radiology Partners
10.2018 - 10.2022
Collection Specialist - Drs. Mori, Bean And Brooks, PA
06.2015 - 10.2018
Profile and Demo Representative - Drs. Mori, Bean And Brooks, PA
01.2008 - 07.2013
Front Desk Representative - Dodd Chiropractic Clinic
05.2007 - 01.2008
Customer Service Representative - Citizens Property Insurance Corporation
05.2005 - 03.2007
Travel Specialist - Florida Travel And Tourist Bureau
01.2003 - 04.2005
Customer Service Representative - Aetna Insurance
12.1995 - 09.2002
Florida Community College - Associates Degree,
Georgia Southern University - ,
Bishop Kenny High School - High School Diploma,

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Sarah Foy-Johnson