Sarah Francisco
Orlando,FL
Summary
Enthusiastic and driven candidate with proven experience in fast-paced Hospitality. I completed a technical certificate in Hospitality and tourism focusing on Event planning. Guest focused, a reliable professional with experience in delivering amazing guest service. Committed to providing friendly and professional service to guests to maintain consistent revenue, guest retention by solving conflicts swiftly and making positive connections.
Overview
17
17
years of professional experience
Work History
WORLD OF DISNEY HOST/HOSTESS
Walt Disney World
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
QSR HOST/HOSTESS
CHICK FIL A
08.2006 - Current
- Sever guest hot food in a timely manner while giving excellent guest service
- I have been trainer both at my local stores as well as a corporate trainer to help new team members at brand new stores learn to be efficient while still giving second mile hospitality , shift lead, night manager, delivery driver
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
RIDE OPERATOR
Walt Disney world
03.2019 - 02.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
TC HOSPITALITY EVENT PLANNING MANAGEMENT -
In The Event Planning And Management Specialization, Students Will Learn To Perform Hospitality Industry-specific Workplace Skills, Related To Event Planning And Management.
Orlando, Fl05.2026
BACHELORS OF ELEMENTARY EDUCATION -
University of Northern Colorado
Greeley, Co01.2012
Skills
- Time Management
- Customer Service
- Team Collaboration
- Professional Demeanor
Personal Information
Title: Event Services Assistant
Timeline
WORLD OF DISNEY HOST/HOSTESS
Walt Disney World
03.2023 - Current
RIDE OPERATOR
Walt Disney world
03.2019 - 02.2022
QSR HOST/HOSTESS
CHICK FIL A
08.2006 - Current
TC HOSPITALITY EVENT PLANNING MANAGEMENT -
In The Event Planning And Management Specialization, Students Will Learn To Perform Hospitality Industry-specific Workplace Skills, Related To Event Planning And Management.
BACHELORS OF ELEMENTARY EDUCATION -
University of Northern Colorado
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