SARAH FRANCOIS
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals
Overview
8
8
years of professional experience
Work History
FOOD AND BEVERAGE COORDINATOR TSR
Walt Disney World Parks And Resorts
1600 SEVEN SEAS DRIVE
11.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
FOOD AND BEVERAGE COORDINATOR QSR
Walt Disney Parks And Resorts
YACHT AND BEACH CLUB RESORT/ THE MARKETPLACE
11.2018 - 11.2019
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
OUTDOOR VENDOR
Walt Disney World Parks And Resorts
DISNEY'S HOLLYWOOD STUDIOS
10.2015 - 11.2018
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales for [Product or Service].
- Processed transactions by calculating purchase totals and collecting payments.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Responded to customer issues promptly to build strong professional relationships.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
Education
Associate of Science - ADMINISTRATIVE SCIENCES
BUSINESS AND TECHNOLOGY INSTITUTE
CAYES, HAITI07.2012
High School Diploma -
COMPLEXE EDUCATIF MODERNE
CAYES, HAITI07.2009
Skills
- Customer Experience
- Flexible
- Reliable
- Fast
- Cash handling
- Register/ Matra trained
- Detail oriented
- Kind and friendly
- Positive attitude
- Hands on
Accomplishments
December 2022
Won the Quarterly Award as Coordinator
at Disney's Polynesian Resort for specific location Ohana restaurant
Summer 2019
Won the Quarterly award as Relief Coordinator
at Disney's Yacht & Beach Club Resort for specific location: The Marketplace
Music.
Music is my passion especially Gospel music.
Languages
English
Full Professional
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
FOOD AND BEVERAGE COORDINATOR TSR
Walt Disney World Parks And Resorts
11.2019 - Current
FOOD AND BEVERAGE COORDINATOR QSR
Walt Disney Parks And Resorts
11.2018 - 11.2019
OUTDOOR VENDOR
Walt Disney World Parks And Resorts
10.2015 - 11.2018
Associate of Science - ADMINISTRATIVE SCIENCES
BUSINESS AND TECHNOLOGY INSTITUTE
High School Diploma -
COMPLEXE EDUCATIF MODERNE