Sarah Frankel
Fredericksburg,VA
Summary
Accomplished many positions skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Francesca's
03.2022 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Key Holder
Francesca's
08.2021 - 03.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
Restaurant Hostess
Brick Wood Fired Bistro
08.2020 - 06.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA06.2025
Associate of Arts - Psychology
Germanna Community College
Fredericksburg Va06.2023
Skills
- Process Development and Streamlining
- Staff Management
- Retail Effectiveness
- Strategic Merchandising
- Staff Supervision
- Sales Promotion
- Leadership
- Hiring and Training
Timeline
Assistant Store Manager
Francesca's
03.2022 - 08.2023
Key Holder
Francesca's
08.2021 - 03.2022
Restaurant Hostess
Brick Wood Fired Bistro
08.2020 - 06.2021
Bachelor of Arts - Psychology
George Mason University
Associate of Arts - Psychology
Germanna Community College
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