Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Franklin

Alexander City,AL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Lake Martin Brewing Co.
04.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Complete set-up of Point of Sale Systems, designed floor plans, set up handhelds, technology systems, business taxes, etc.
  • Created and designed diverse cocktail menus, beer menus, and food menus.
  • Managed budget implementations, employee reviews, training, schedules, and employee payroll.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by creating training manuals and materials in order to properly mentor personnel on management principles, industry practices, company procedures, and technology systems.
  • Handled all human resource paperwork for new hires.
  • Implemented operational strategies and effectively built customer and employee loyalty and satisfaction.
  • Developed and maintained relationships with liquor, beer, and food suppliers through account development.
  • Set up accounts with beer, liquor, and food distributors and managed weekly orders with each distributor.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations by introducing new methods and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled and promoted weekly entertainment and activities to drive sales.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Responsible for social media marketing and promotional campaigns to bring in new customers.
  • Scheduled employees for shifts.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off, as well as created system of cost analysis to ensure maximum profitability of each product sold.
  • Monitored sales, labor costs, and supply costs.
  • Managed purchasing, sales, marketing, events, and day-to-day operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed cleaning standards, side-work carts, and opening and closing procedures for staff.
  • Placed and received beer, liquor, food, and supply orders based on consistent inventory management.
  • Found and ordered essential start up material before opening and assisted with general maintenance and transformation of building before opening.
  • Stepped in wherever needed during any workday to ensure the success of the business and the employees.

General Manager

Martin's At Lake Martin
11.2022 - 04.2023
  • Created employee schedules and monitored employee hours and tips to ensure correct payroll amounts.
  • Created cocktail menus.
  • Maximized efficiency of the business by creating employee protocols, procedures, and standards.
  • Hired and trained new employees.
  • Managed Point of Sale and inventory updates.
  • Managed, ordered, and received inventory, while building relationships with distributors.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Planned and supervised high-volume events, such as private parties, Kowaliga Idol, Derby Day, spots events, and live music events.

Lead Server/Bartender (Trained as FoH Manager)

Copper's Bar And Grill
03.2022 - 11.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff, assisted with employee schedule and payroll.
  • Maintained clean and organized dining area and outdoor bar to create pleasant and welcoming atmosphere for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business, cultivating relationships with regular guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assigned sections and side-work tasks to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items to guests according to preferences and food allergies.
  • Submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Inspected and managed FOH inventory to identify shortages, replenish supply and maintain consistent inventory.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining room and outdoor set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Scheduled and set up for events and private parties.
  • Provided excellent service to guests. both during dinner service and crowded events.
  • Worked with kitchen manager to create diverse menus. .

Lead Server/Bartender

Longhorn Steakhouse
11.2018 - 05.2022
  • Oversaw daily operations of service team, delegated side-work, and trained new staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Displayed enthusiasm and promoted excellent service to customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers and ensured that other servers completed all closing duties.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers and acknowledgement from managers and fellow staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous positive reviews from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for high-volume restaurant with social relevancy and intentionality.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

Server/Bartender

Blue Fin
07.2018 - 11.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed and excelled in the skills necessary to provide customers with a high-end dining experience.
  • Learned numerous revolving high-end dish menus and ingredients.
  • Helped develop POS material and bar expansion possibilities.

Bartender

Derailed Bar And Grill
10.2017 - 07.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Worked with Pride on the Plains to organize high-volume drag shows and other events at the bar.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Server

Judy's Stagecoach
02.2012 - 01.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers and fellow employees.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and help in the kitchen.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

BBA - Agricultural Business And Economics

Auburn University
Auburn, AL

High School Diploma -

Benjamin Russell High School
Alexander City, AL
05.2014

Skills

  • Leadership and Communication Skills
  • Sales Planning and Implementation
  • Employee Training and Scheduling
  • Problem Resolution
  • Operations and Facility Management
  • Menu Creation and Product Development
  • Staff Motivation and Management
  • Inventory Control
  • Profit and Loss Analysis and Control

Certification

  • ServSafe Food Management Certification

Timeline

General Manager

Lake Martin Brewing Co.
04.2023 - Current

General Manager

Martin's At Lake Martin
11.2022 - 04.2023

Lead Server/Bartender (Trained as FoH Manager)

Copper's Bar And Grill
03.2022 - 11.2022

Lead Server/Bartender

Longhorn Steakhouse
11.2018 - 05.2022

Server/Bartender

Blue Fin
07.2018 - 11.2018

Bartender

Derailed Bar And Grill
10.2017 - 07.2018

Server

Judy's Stagecoach
02.2012 - 01.2016

BBA - Agricultural Business And Economics

Auburn University

High School Diploma -

Benjamin Russell High School

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Sarah Franklin