Sarah Franklin
Clermont,FL
Summary
Professional in retail and customer service with strong background in inventory management, sales strategies, and customer engagement. Known for fostering collaborative team environments and consistently achieving targets. Adaptable to changing needs and highly reliable. Skilled in merchandising, communication, and providing exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Founder & Education Training Officer
Paw PalZ for Service Veterans, Inc.
02.2019 - Current
- Company Overview: A recognized 501 (c) (3) not-for-profit organization established by the North Carolina State Statute Chapter 55A, North Carolina Nonprofit Corporation Act
- Found, Paw PalZ for Service Veterans, Inc
- This program provides Service Dogs and required training FREE of Charge to Disabled Service Veterans & First Responders in our local community/population
- This organization also raises service dog awareness by interacting with the local community and providing service dog awareness training to local businesses at no cost to them
- Developed all education training materials and leads training events, created a 2-hour PowerPoint presentation for our educational program providing Service Dog Awareness Training
- Direct contact for local companies seeking our services for education and training regarding Service Dog Awareness, focusing on the Americans with Disabilities Act and North Carolina state laws
- With a strong passion for accessibility and inclusion of persons with disabilities, as a policy and subject matter expert of ADA and NC state laws, 50 Lenoir County 911 Telecommunicators were trained on Service Dog Awareness
- Assists Paw PalZ For Service Veterans, Inc
- Senior Dog Trainer by training our program's Service Dogs in Training (SDiT) and their owner/handlers in Basic Dog Obedience skills; sit, stay, focus, leave it, heal, switch sides (vocal cue and hand signals)
- A recognized 501 (c) (3) not-for-profit organization established by the North Carolina State Statute Chapter 55A, North Carolina Nonprofit Corporation Act
Case Consultant
Morgan and Morgan
08.2024 - 10.2024
- Establish rapport with potential clients
- Screen calls for possible legal representation using active listening, empathy, and probing questions
- Able to use multiple computer software applications to take detailed notes while determining the viability of the potential client’s case
- Work with law firms around the country to aid clients in their pursuit of litigation
- Ability to provide alternative paths for resolution with compassion when the law firm cannot represent the client
- Resolved customer complaints using established follow-up procedures.
- Engaged with clients to provide critical information.
- Provided excellent customer service to potential clients.
- Facilitated communication between potential and various departments and staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Merchandise Host
Walt Disney Company
08.2019 - 08.2024
- Quickly establishes rapport
- Provides superb customer service to hundreds of global guests per day by immersing them into the theme of Star Wars Galaxy's Edge by using themed language and sharing a themed backstory
- Help guests locate the merchandise were looking for and suggest items
- Aids guests in finding a location within the park
- Assists with store displays and provides product knowledge for specialty items such as a lightsaber
- Guides guests on creating custom-made droids
- Uses active listening skills, communicates clearly, works independently and as a team member depending on the location working at the time
- Team player readily available to work in 4-7 different park locations and fill various roles as needed throughout the day
- Provided exceptional customer service by going above and beyond to address concerns, resolve issues, and answer questions about products.
- Handled customer transactions accurately with attention to detail when processing payments or issuing refunds/exchanges as needed.
Client Advocate
Onslow Pregnancy Resource Center
08.2017 - 08.2019
- Provided safe and confidential services to clients.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Used active listening skills, communicated clearly, and provided education and encouragement when needed.
- Took accurate and complete notes for client files.
- Uphold confidentiality of all client files and served them passionately.
- Helped 5-6 clients a day.
- Worked with 20-30 client files a week.
- Educated clients on available services and guided each through process.
- Performed receptionist duties as needed which included answering the telephone and scheduling appointments
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
Bakery Clerk, Baker, Cake Decorator, Open & Close Bakery
Lowes Foods
11.2015 - 04.2016
- Responsible for knowing all positions in the bakery and filling those areas as needed and directed by management
- Used exceptional judgment when helping to determine serving sizes needed for a party or event
- Work quickly and efficiently – Met deadlines and anticipated bakery needs, such as baking cookies, and bread, prepping for the next day's baking
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Self-starter and independent worker able to start work and complete tasks with little or no supervision and without being asked or told what tasks needed to be accomplished
- Promoted a positive work environment with the bakery team through open communication channels and constructive feedback mechanisms.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Wrapped, boxed, and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Psychology
Campbell University
Camp Lejeune, NC05.2020
Associate of Arts - General Studies
Campbell University
Camp Lejeune, NC12.2018
Skills
- Client Confidentiality
- Attention to Detail
- Time Management
- Multi-Tasking Skills
- Excellent Written & Verbal Communication Skills
- Computer Savvy – Learns New Programs Quickly
- Self-Starter & Works Independently
- Active Listening
- Customer Service
- Rapport Building
- Conflict Resolution
- Strategic Thinking
Accomplishments
- Delivered superb customer service to 100+ customers per shift in a fast-paced environment.
- Communicated with customers, observed nonverbal cues, and addressed incongruences when verbal communication did not match nonverbal communication.
- Quickly establishes rapport and gets to the root of the problem.
- Trained co-workers and client advocates.
Timeline
Case Consultant
Morgan and Morgan
08.2024 - 10.2024
Merchandise Host
Walt Disney Company
08.2019 - 08.2024
Founder & Education Training Officer
Paw PalZ for Service Veterans, Inc.
02.2019 - Current
Client Advocate
Onslow Pregnancy Resource Center
08.2017 - 08.2019
Bakery Clerk, Baker, Cake Decorator, Open & Close Bakery
Lowes Foods
11.2015 - 04.2016
Bachelor of Science - Psychology
Campbell University
Associate of Arts - General Studies
Campbell University
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