SARAH FRAZIER
Kirkland
Summary
Energetic, outgoing, dependable individual looking for an opportunity to prove myself to a company that rewards dependability, honesty and integrity with growth potential based on merit.
Overview
25
25
years of professional experience
Work History
Front Desk Supervisor
HEATHMAN HOTEL
03.2021 - Current
- Responsibilities include providing and ensuing exceptional service for all guests
- Preforming AM supervisor duties first thing every day ie:
- Ensuring inventory routing is set up, checking notes and alerts for amenities or special requests, counting the till, daily financial and occupancy reports
- Checking guests in and out in a timely manner
- Responsible for overall guest satisfaction, responding to guest requests in a timely manner as well as addressing any guest complaints
- Responsible for coordinating staff and addressing any staffing issues
- I feel that through my employment I have consistently proven that I am very well-versed with all the duties and responsibilities of the Front Desk Supervisor and have a demonstrated ability to register guests, assign rooms, programming keys, communicate efficiently with all hotel departments and accommodate special requests whenever possible
- I routinely provide routing for sales and notes for all groups as well as ensure proper signage is clearly posted for incoming groups and events
- I ensure gift bags are expeditiously sent to the proper rooms and I pre-assign any rooms needed to satisfy special requests by the group/event and guests stays
- Supervisory duties include making sure front desk staff are provided the information and tools needed to perform their daily tasks
- Frequently monitoring security and safety protocols as to effectively address and communicate any breaches to management as well as advise front end staff of any new additions to policies and communicating staff input back to management
- Ensuring SOP's are adhered to by staff and expectations are understood and fulfilled
- Overcoming any challenges and pivoting daily operations and procedures to ensure any challenges and downfalls are averted
- Providing support as needed to all hotel staff to ensure an excellent guest experience
Front Desk Agent
REDLION INN
01.2017 - 03.2020
- Responsibilities include providing exceptional service for all guests
- Handling registration, room assignments, as well as checking guests in and out in a timely manner
- In addition, I am well-versed with all the duties and responsibilities of the reservation agent and have a demonstrated ability to register guests, assign rooms, programming keys, communicate with all hotel departments efficiently an accommodate special requests whenever possible
Customer Coordinator/Cashier
ACE HARDWARE
07.2013 - 05.2016
- Responsibilities include running breaks, coordinating cashier meetings, Assisting the sales floor, key cutting, mixing paint, answering phones and fielding calls accordingly, sorting and stocking freight, responsible for overall customer satisfaction
Customer Service Associate/Receptionist
SEATTLE LIGHTING
08.2007 - 10.2011
- Responsibilities include, coordinating front-end tasks, responsible for filing, organizing and updating all purchase orders, answer and direct multiple phone lines, responsible for ordering all business supplies storewide
- This position also requires providing customer service to the utmost degree and ringing up and organizing all orders storewide
- Promoted to lead customer service associate after 4 months of employment
- Promoted to warehouse manager after 2 years
- Warehouse Manager:
- Receive and transfer orders to and from variance stores distributors and transporters
- Sorting, organizing and compiling orders to place into will call and warehouse inventory
- Also responsible for delegating day-to-day duties and specific tasks for warehouse employees as well as oversee and coordinate daily warehouse operations as well as lift maintenance and operation
Front End Manager
LOWES
06.2005 - 09.2006
- Responsibilities include, opening and closing the store, balancing tills, running employee breaks, organizing and running shifts, managing all front end employees, scheduling, direct customer service, answering multiple phones and lines as well as handling any customers concerns or questions throughout the various store departments
- Other skills learned in other departments, paint mixing, key cutting, gardening and some electrical
- Promoted to Manager within first 3 months of employment
Receptionist
KELLY'S AUTO BODY
05.2005 - 02.2006
- Responsibilities include, assisting in opening and closing the shop, answering and directing calls throughout the shop, in charge of filling companies so a rental car is ready and waiting
- Computer skills I gained there were mostly working with Word, Windows, and some Excel
Assistant Store Manager
TACO TIME
02.2000 - 05.2005
- Responsibilities include, open and closed multiple stores, employee scheduling, balancing store funds, counting down tills, controlling and ordering store inventory, organizing and running shifts, food preparation, assisting in interviewing and hiring new employees, handling any customers concerns or complaints, weekly inventory, excelled in all positions, consistent customer service and multitasking
- I was promoted to assistant manager within 1 year and this helped me gain organizational, multi-tasking, and customer service skills as well as good boundaries and needs of confidentiality
- I also worked in all aspects of food prep, expediting the food, making all food products on the rail, working the fryer and running the register
Education
Graduate -
Juanita high school
01.2000
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Timeline
Front Desk Supervisor
HEATHMAN HOTEL
03.2021 - Current
Front Desk Agent
REDLION INN
01.2017 - 03.2020
Customer Coordinator/Cashier
ACE HARDWARE
07.2013 - 05.2016
Customer Service Associate/Receptionist
SEATTLE LIGHTING
08.2007 - 10.2011
Front End Manager
LOWES
06.2005 - 09.2006
Receptionist
KELLY'S AUTO BODY
05.2005 - 02.2006
Assistant Store Manager
TACO TIME
02.2000 - 05.2005
Graduate -
Juanita high school
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