Sarah Sanford
Kansas City,KS
Summary
Customer service professional with a strong commitment to exceeding customer expectations through exceptional support. Proficient in managing high volumes of inbound and outbound communications, including calls, online requests, and emails. Excel in problem-solving and multitasking skills in fast-paced environments. Extensive experience in roles requiring effective handling of customer demands.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Board Of Public Utilities
Kansas City, KS
01.2024 - Current
- Resolved customer complaints swiftly while upholding service quality and professionalism.
- Ensured compliance with data protection regulations during customer information handling.
- Assisted customers in navigating website features to find products or information.
- Provided accurate responses to customer inquiries to enhance satisfaction.
- Responded to inquiries via phone and email, ensuring clarity and timeliness.
- Followed up on unresolved inquiries, providing updates on request status.
- Escalated complex issues for thorough investigation by specialized teams.
- Delivered knowledgeable service addressing routine questions and concerns.
Customer Service Pick Up Specialist
Nebraska Furniture Mart
Kansas City, KS
03.2021 - 12.2023
- Analyzed customer needs to recommend suitable products and services.
- Participated in training and compliance activities to ensure adherence to standards.
- Reviewed customer accounts to identify potential issues and improvements.
- Checked merchandise status and recommended service options aligning with NFM policies.
Optical Technician
Epic Eye Visions
Bonner Springs, KS
08.2021 - 03.2023
- Analyzed customer prescriptions to determine optimal lens parameters for fabrication.
- Facilitated timely ordering and dispensing of eyeglasses and contact lenses.
- Conducted physical examinations to assess patients' vision needs and history.
- Operated various machines, including edgers, polishers, and groovers for lens production.
- Created detailed reports documenting visual inspection results and tests.
- Ensured compliance with safety protocols during machinery operation and maintenance.
- Processed insurance claims while verifying coverage and explaining benefits to patients.
- Maintained clean examination rooms and conducted minor equipment maintenance.
Teller II/Customer Service Representative
Mainstreet Credit Union
Lenexa, KS
07.2018 - 01.2021
- Welcomed members to credit union, ensuring professionalism and efficiency.
- Processed member transactions accurately and promptly, maintaining high service standards.
- Endorsed share drafts/checks and entered deposits into computer records efficiently.
- Cashed share drafts/checks and processed withdrawals, following all verification protocols.
- Facilitated accurate posting of consumer loans, home loans, and other payments.
- Maintained balanced cash drawer through careful monitoring and reconciliation.
- Resolved discrepancies effectively, escalating significant issues to supervisor as necessary.
- Assisted with teller line operations, including check scanning and vault balancing tasks.
Customer Service Representative
Synchrony Financial
Shawnee, KS
01.2015 - 12.2017
- Maintained up-to-date knowledge of store policies on payments, promotions, disputes, and fraud.
- Cross-trained to provide backup support for customer service representatives as needed.
- Managed quality communication and product representation for each client.
- Assisted customers with store and product complaints to ensure satisfaction.
- Guaranteed positive customer experiences by effectively resolving complaints.
Education
BBA - Business Administration
Emporia State University
Emporia, KS05-2028
High School Diploma - General Studies
Bonner Springs High School
Bonner Springs, KS05.2010
Skills
- Data entry and record keeping
- Microsoft Office proficiency
- Front desk operations
- Customer service and relations
- Optical equipment operation
- Safety compliance
- Patient care and insurance processing
- Quality assurance
Timeline
Customer Care Representative
Board Of Public Utilities
01.2024 - Current
Optical Technician
Epic Eye Visions
08.2021 - 03.2023
Customer Service Pick Up Specialist
Nebraska Furniture Mart
03.2021 - 12.2023
Teller II/Customer Service Representative
Mainstreet Credit Union
07.2018 - 01.2021
Customer Service Representative
Synchrony Financial
01.2015 - 12.2017
BBA - Business Administration
Emporia State University
High School Diploma - General Studies
Bonner Springs High School
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