Sarah Freece
Summary
Enthusiastic and reliable waitress who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Remote Sales Distributor
Enagic
03.2020 - Current
- Performed cost-benefit analysis of existing and potential customers for informed decision making.
- Delivered demonstrations at client sites to promote benefits and support new product launches.
- Fostered revenue and profit growth for independent distributors through expert consultation and strategic support.
- Worked with sales leaders in development and implementation of big picture strategies to secure business from competitors.
- Maintained positive relationships with customers to promote continued business opportunities.
Waitress
BJ's Restaurant & Brewhouse
09.2022 - 05.2023
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
Leilani's On The Beach
05.2019 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Mishawaka Amphitheatre
05.2013 - 10.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress, Bartender
Tasty Harmony
10.2017 - 05.2018
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Silver Grill Café
05.2015 - 04.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Associate Degree -
Colorado State University (CSU)
Fort Collins, COSkills
I am a fast learner who is a team player and always more than willing to help fellow employees I have strong communication and planning skills, as I am able to anticipate a customer's needs with non-verbal communication I determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties Personal adaptability and ability to work under pressure is among the skill set, which defines the waitress I am today
Timeline
Waitress
BJ's Restaurant & Brewhouse
09.2022 - 05.2023
Remote Sales Distributor
Enagic
03.2020 - Current
Waitress
Leilani's On The Beach
05.2019 - 01.2020
Waitress, Bartender
Tasty Harmony
10.2017 - 05.2018
Waitress
Silver Grill Café
05.2015 - 04.2017
Waitress
Mishawaka Amphitheatre
05.2013 - 10.2018
Associate Degree -
Colorado State University (CSU)
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