Sarah Freeman
Sumiton,AL
Summary
Dynamic professional with a proven track record at American Family Care, Inc, excelling in patient care and front desk operations. Skilled in HIPAA compliance and customer service, I significantly enhanced patient satisfaction and streamlined medical office procedures. Expert in managing high-volume calls and blood collection techniques, I fostered trust and efficiency in fast-paced environments. Highly-skilled phlebotomist with 4 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
American Family Care, Inc
12.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Phlebotomist
American Family Care, Inc
01.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Assistant Manager
Wendy's
01.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Crew Member
Wendy's
02.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Shift Supervisor
Wendy's
09.2020 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
High School Diploma -
Abeka Christian Academy Homeschool
Pensacola, FL06.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- EMR / EHR
- Medical Office Procedures
- Customer Service
- Cash Handling
- Organization and Time Management
- Data Entry
- Patient Referral
- Basic Life Support for Health Care Providers (BLS)
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- HIPAA
- Specimen labeling procedures
- Blood collection techniques
- Vital Sign Monitoring
- Money Handling
- Staff Supervision
- Product and service knowledge
- Team motivation
- Customer Relations
- Customer rapport
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Taking Orders
- Customer Engagement
- Interactive communication skills
- Safe Food Handling
- Integrity and Honesty
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
Certification
- PT - Phlebotomy Technician
Timeline
Medical Receptionist
American Family Care, Inc
12.2023 - Current
Assistant Manager
Wendy's
01.2022 - 08.2023
Phlebotomist
American Family Care, Inc
01.2021 - Current
Shift Supervisor
Wendy's
09.2020 - 01.2021
Crew Member
Wendy's
02.2020 - 09.2021
High School Diploma -
Abeka Christian Academy Homeschool
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