Sarah Freese
New Braunfels,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Branch Operations Coordinator
New York Community Bank
Ronkonkoma , NY
09.2010 - 05.2021
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Resolved escalated customer issues and boosted retention rates.
- Remained calm and professional in stressful situations.
Administrative Assistant/Paralegal
Scott Michael Mishkin
Islandia, NY
09.2006 - 04.2010
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Managed Office and books.
Head Teller
Long Island Commercial Bank
Islandia, NY
09.2002 - 09.2006
- Resolved issues with deposits and open items.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Wrote and distributed customer correspondence.
Education
Some College (No Degree) - Liberal Arts
Suny At Oneonta
Oneonta, NYHigh School Diploma -
Rocky Point High School
Rocky Point, NY06.1988
Skills
- Problem Anticipation and Resolution
- Work Planning
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Time Management
- Learns Quickly
Timeline
Branch Operations Coordinator
New York Community Bank
09.2010 - 05.2021
Administrative Assistant/Paralegal
Scott Michael Mishkin
09.2006 - 04.2010
Head Teller
Long Island Commercial Bank
09.2002 - 09.2006
Some College (No Degree) - Liberal Arts
Suny At Oneonta
High School Diploma -
Rocky Point High School
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