Summary

Work History

Education

Skills

Timeline

Sarah Frey

Summary

NC Realtor with 15 + years of experience specializing in residential sales, property and leasing management. Expertise in client prospecting and relationship building, resulting in a robust client base. Strong conflict resolution skills contribute to maintaining positive client and team interactions with successful outcomes.

Work History

Progress Residential

Market Leasing Manager

Transitioned to an individual contributor role following a company-wide reorganization
Analyzed market trends and implemented pricing strategies to maximize revenue and maintain strong occupancy
Addressed leasing and application escalations, providing timely resolutions to ensure customer satisfaction
Assisted residents in relocation to new properties due to habitability concerns, ensuring a seamless experience
Identified asset condition concerns and proposed solutions to overcome potential leasing objections
Utilized platforms including Salesforce, Yardi, Looker, and RentCafe to manage leads, analyze performance, and support daily operations

Progress Residential

Leasing Manager

Led a team of leasing specialists, providing training, coaching, and performance feedback to support professional growth and achieve leasing goals
Oversaw day-to-day leasing operations across the market, ensuring compliance with company standards and delivering a consistent customer experience
Collaborated with internal stakeholders to implement strategies that enhanced occupancy and resident satisfaction
Managed lead distribution schedules and held responsibility for individual and team leasing performance

HavenBrook Homes

Property Manager

Oversaw all aspects of daily property management for homes within the North Carolina portfolio, ensuring operational efficiency and resident satisfaction
Contacted residents regarding outstanding balances and initiated the eviction process when necessary, in accordance with company policy and legal requirements
Collaborated with various housing authority agencies to resolve issues related to past-due accounts and failed inspections
Fostered positive landlord-tenant relationships by ensuring clear, respectful communication and timely resolution of concerns or disputes
Coordinated and conducted resident move-in and move-out walk-throughs, documenting property conditions and ensuring compliance with lease agreements

Altisource, Real Home Services and Solutions, Inc

Leasing Consultant

Managed all leasing activities for the North Carolina portfolio, from unit turnover through resident move-in
Conducted in-person move-in orientations to ensure a smooth transition and set expectations for residency
Communicated with prospective residents to collect required documentation, answer inquiries about available properties, and guide them through the application process

Keller Williams Realty

Buyer's Agent

Provided expert advice on market trends and pricing to assist clients in home purchases and successfully negotiated offers
Negotiated offers with sellers to secure advantageous outcomes for clients
Collaborated with attorneys, lenders, and inspectors to streamline closing processes

Dazcon Properties

Property Manager

Oversaw operations, maintenance, and administration of residential properties to enhance performance
Expanded owner client base by managing property owner leads effectively

Husqvarna Forest and Garden

Customer Service Specialist

Excelled in fast-paced call center environment while managing multiple tasks simultaneously
Trained employees on fundamental customer service skills and operational processes
Promoted sales programs and resolved customer complaints effectively

Education

Bachelor of Arts - Marketing

Drake University

Des Moines, IA

Skills

Relationship building
Attention to detail
Reliability

Teamwork and collaboration
Problem-solving abilities
Effective Communication

Timeline

Progress Residential

Market Leasing Manager

Progress Residential

Leasing Manager

HavenBrook Homes

Property Manager

Altisource, Real Home Services and Solutions, Inc

Leasing Consultant

Keller Williams Realty

Buyer's Agent

Dazcon Properties

Property Manager

Husqvarna Forest and Garden

Customer Service Specialist

Bachelor of Arts - Marketing

Drake University

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