Sarah Friedman
New York,NY
Summary
Experienced manager and agile utility player adept at supporting executive and partner-level administrative and project needs, leading and participating in cross-functional and multi-level teams, developing internally and externally facing artifacts, and managing competing priorities through nimble project management. Demonstrated success in new, dynamic, and fast-paced environments — and improving process efficiencies and effectiveness within them. Interested in a professional shift to the Corporate Internal Strategy (ICS) space while leveraging skills garnered through 6 years of Operations Transformation – Health Care & Life Sciences Advisory experience (Grant Thornton internal) and 4 years of Marketing and Training experience (external). Polished and perceptive professional who excels at the delivery of high-quality deliverables, problem-solving, and synthesizing key insights in a variety of settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experienced Manager
Grant Thornton
08.2021 - Current
Manager
Grant Thornton
02.2019 - 07.2021
Senior Associate
Grant Thornton
02.2016 - 01.2019
- Provided short-term and long-term strategic advisory services to 20+ health care and life sciences clients including but not limited to patient experience, communications and learning, training and compliance, NewCo launches, operating model and productivity analysis, ERP implementation, buy-side and sell-side due diligence, revenue cycle transformation, staffing and change assessments, and billing compliance audits
- Managed 15 consulting engagements ranging from $50,000 to $5,300,000; 70% of engagements resulted in subsequent client engagements due to customer satisfaction, healthy project mechanics, and clarity of deliverables
- Managed, coached, and mentored 6 direct reports (non-engagement), including performance monitoring, staff development and enrichment, and culture advocacy; 100% promotion eligibility success rate
- Supported the development of a new consulting solution that was brought to market; researched, designed, demoed, and performed business development for the now independent technology solution
- Created client and customer value by developing internal relationships, leveraging diverse personnel expertise, and managing cross-functional teams including but not limited to Marketing, Technology, Finance, Legal, Change Management, Supply Chain, Non-Profit, Regulatory, and Banking
- Spearheaded the visual overhaul and standardization of 100+ client-facing materials to enhance company brand recognition and increase content comprehension; defined process for net-new material creation
- Contributed to 15 RFPs and participated in subsequent oral presentations resulting in a 55%-win rate.
Senior Technical Trainer / Technical Trainer
Advisory Board
05.2013 - 02.2016
- Served as primary expert and educator for three healthcare Business Intelligence platforms
- Trained and coached 600+ executives, system administrators, physicians, hospital, and colleagues
- Traveled to 75+ client sites; facilitated 180+ one-on-one and multi-attendee virtual sessions
- Standardized and built training materials; developed user manuals, web-based learning modules, and automated competency exam administered to 200+ platform users in first 6 months
- Collaborated with relationship managers to customize training solutions that engaged staff and facilitated integration needed to advance quality goals and secure cost savings.
Senior Marketing Associate / Marketing Associate
Advisory Board
07.2012 - 04.2013
- Scheduled 150+ consultative sales meetings by researching client needs and aligning with solution offerings
- Supported $850,000 in new booked business across 9-month tenure.
Education
Bachelor of Science, Marketing -
University of Maryland, College Park – Robert H. Smith School of Business
05.2012
Skills
- Active listening and information synthesis
- Executive-level verbal and written communication and presentation
- Project management and strategic planning
- Maintaining alignment across competing priorities
- Problem solving and process development
- Creating an empowered and accountable culture
- Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook, OneDrive, Teams, Access, Project, Visio, SharePoint)
Certification
Prosci Change Practitioner Program
Community Service
- Cycle for Survival
- Shatterproof
- The Bowery Mission
- City Harvest
Timeline
Experienced Manager
Grant Thornton
08.2021 - Current
Manager
Grant Thornton
02.2019 - 07.2021
Senior Associate
Grant Thornton
02.2016 - 01.2019
Senior Technical Trainer / Technical Trainer
Advisory Board
05.2013 - 02.2016
Senior Marketing Associate / Marketing Associate
Advisory Board
07.2012 - 04.2013
Bachelor of Science, Marketing -
University of Maryland, College Park – Robert H. Smith School of Business
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