Sarah Fuller
Jacksonville,FL
Summary
Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SE Branch Manager of Commercial Reroofing
O'Hara's Son Roofing
St. Augustine, Florida
03.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Coordinated preparation of external audit materials and external financial reporting.
Contract Administrator
Register Roofing and Sheet Metal
Jacksonville, Florida
01.2021 - 03.2022
- Reviewed and negotiated contracts for clients, ensuring compliance with applicable laws.
- Drafted and prepared contractual documents such as NDAs, service agreements, and purchase orders.
- Maintained contract management systems to ensure accuracy of all contractual data.
- Resolved contract disputes in a timely manner and provided guidance on potential risks associated with contracts.
- Interpreted contracts and ensured that parties were compliant with their contractual obligations.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
- Provided advice on risk management strategies to minimize potential liabilities arising from contractual agreements.
- Performed research related to specific clauses or terms within a contract as required by the client.
- Negotiated amendments or modifications to existing contracts as necessary.
- Assisted in the development of new contract templates based on company policies and procedures.
- Advised senior management regarding complex contractual issues.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Analyzed current market trends related to pricing, terms, conditions., when negotiating new contracts.
- Attended meetings between clients and contractors to provide support during negotiations.
- Provided training sessions on best practices related to contract administration activities.
- Oversaw changes and coordinated change orders and contract reviews.
- Coordinated internal audits of contracted services and products for quality assurance purposes.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Gathered contractor quotes for careful review to determine best options for company.
- Liaised with leadership team to review and approve contract terms and conditions.
- Identified contract changes potentially occurring during agreement's lifecycle.
- Represented company at meetings to discuss contractual obligations.
- Managed subcontract administration and compliance and coordinated contract closeouts.
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Oversaw contract closeouts and addressed all issues prior to release of final payment.
- Responded to regulatory documents and forms, driving compliance with state and federal requirements.
- Organized and maintained documents, files and records.
- Established work procedures or schedules to organize daily work of administrative staff.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Project Coordinator - Commercial Construction
Great Southern, LLC
Valdosta, Georgia
08.2018 - 01.2021
- Developed and implemented project plans, budgets, and timelines.
- Coordinated construction activities with subcontractors, vendors, and suppliers.
- Monitored progress of projects to ensure compliance with contract requirements.
- Prepared detailed cost estimates for labor, materials, equipment rentals.
- Reviewed blueprints and drawings to assess job requirements and identify potential risks or conflicts.
- Resolved conflicts between contractors, designers, owners and other stakeholders.
- Ensured all safety protocols were followed during construction work onsite.
- Assisted in the preparation of bids and proposals for new projects.
- Identified areas requiring corrective action to keep projects on track.
- Conducted regular site visits to inspect progress of works against schedule.
- Analyzed data related to project costs and performance metrics.
- Managed communication between multiple stakeholders throughout the duration of the project.
- Issued change orders as needed based on scope changes or additional requests from clients.
- Maintained a database of documents related to each project such as contracts and invoices.
- Organized meetings with clients and contractors to discuss progress updates and resolve issues.
- Identified project needs by reviewing project objectives and schedules.
- Proposed, reviewed and approved modifications to project plans.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Communicated with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Conferred with project personnel to identify and resolve problems.
Education
Bachelor of Science - Public Services
Middle Georgia State University
Macon, GA07-2015
Skills
- Financial Oversight
- Business development expertise
- Relationship building and management
- Employee Development
- Performance Reviews
- Customer Service
- Relationship Building
- Excels in team leadership
- Shift Scheduling
- Operational Reports
- Interviewing and Hiring
- Sales Development
- Reliable
- Multi-tasking ability
- Event Planning
- Dependable
- Market Research
- Operations Management
- Attention to Detail
- Strong interpersonal skills
- Excellent work ethic
- Marketing
- People-oriented
- Public Speaking
- Community Relations
Affiliations
- VP of NE FL NWiR Chapter
- Organizing tradeshows and attending networking events
- Chair at The Keys to Freedom Non-Profit
- Avid runner and yoga enthusiast
Certification
- OSHA10
Timeline
SE Branch Manager of Commercial Reroofing
O'Hara's Son Roofing
03.2022 - Current
Contract Administrator
Register Roofing and Sheet Metal
01.2021 - 03.2022
Project Coordinator - Commercial Construction
Great Southern, LLC
08.2018 - 01.2021
Bachelor of Science - Public Services
Middle Georgia State University
- OSHA10
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