Sarah Furlong
Tampa,FL
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Debt Collection
Marcadis And Singer
01.2020 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in am environment handling manual calls.
- Achieved performance goals on consistent basis.
- Maintain litigation status for Citi Bank portfolios.
- Worked closely with leading lawyer to solidify each portfolio.
Debt Collection Specialist
Citi Bank
04.2013 - 02.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked in call center environment handling automatic dialed outbound calls.
- Achieved performance goals on consistent basis.
Education
High School Diploma -
Northview High School
Pensacola, FL06.2010
Skills
- Time management
- Interpersonal skills
- Professionalism
- Debt settlement
- Quality assurance
- Skip tracing
- Assertiveness
- Customer service
Timeline
Debt Collection
Marcadis And Singer
01.2020 - 07.2023
Debt Collection Specialist
Citi Bank
04.2013 - 02.2023
High School Diploma -
Northview High School
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