Sarah Gaffney
Virginia Beach,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Receptionist
Busch Vacuum Solutions
Virginia Beach, Virginia
11.2024 - Current
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Customer Service Representative
Busch Vacuum Solutions
Virginia Beach, VA
09.2023 - 11.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Salesperson
Sundays Sun Spa Shop
Virginia Beach, VA
08.2021 - 07.2024
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Developed key customer relationships to increase sales.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed eye for detail and suggested accessories to complement purchase.
Assistant Teacher
KinderCare Learning Centers
Virginia Beach, VA
03.2021 - 07.2021
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Arranged age-appropriate activities to help children develop interests and talents.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
Customer Service Representative
Wawa
Pemberton, NJ
11.2018 - 12.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ2019
Skills
- Customer Support
- Sales experience
- Multitasking strengths
- Product and service sales
- Time management
- Customer service skills
- Understanding Customer Needs
- Multitasking and Prioritization
- Cash Handling
- Staff Training
- Problem Resolution
- Retail sales customer service
- Microsoft Excel
- Critical Thinking
- Problem-solving abilities
- Customer Service
- High-energy attitude
- Complaint Handling
Timeline
Receptionist
Busch Vacuum Solutions
11.2024 - Current
Customer Service Representative
Busch Vacuum Solutions
09.2023 - 11.2024
Salesperson
Sundays Sun Spa Shop
08.2021 - 07.2024
Assistant Teacher
KinderCare Learning Centers
03.2021 - 07.2021
Customer Service Representative
Wawa
11.2018 - 12.2020
High School Diploma -
Pemberton Township High School
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