Sarah Galarneau

• Developed book of business and retained # of new clients to meet monthly sales goals through extensive training and networking.
• Meet with high-net-worth Individuals, business owners to assess their financial planning portfolios and business succession plan (10-20 meetings weekly)
• Consult on risk management protection solutions as part of a larger estate plan.
• Educate prospects/clients on Life Insurance, Long Term Care, Disability, and fixed Annuities (NY Life products).
• Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
• Performed needs analysis to obtain information required to make appropriate insurance product recommendations.
• Provided comprehensive customer service to drive client satisfaction.
• Performed needs analysis to obtain information required to make product recommendations.

Unique Commercial Banking experience specific to the Cannabis Industry including field site visits, relationship management and enhanced due diligence.

• Managed book of diverse clientele in various industries to meet both company and member needs.
• Conducted over 100 annual site visits (detailed physical NCUA audits) for new/existing cannabis business members re: cultivation, manufacturing, distribution, and retail locations in CA and NV.
• Rectified Commercial Business Members questions and concerns re: ACH's, online banking, fraudulent occurrences, change in business structure, etc.
• Oversaw correspondence for internal compliance and BSA team for flagged transactions, updates in business documentation, fraud investigation, and quarterly financials.
• Oversaw initial/ongoing due diligence (enhanced) documentation and contracts including account agreements, beneficial ownership/signer forms, and fee arrangements.
• Supervised vendors for member service programs: armored courier service, Wave ATM, Debit Card Reward Program, Marketing collateral and new Website rollout.
• Created promos to grow holiday, personal, & vehicle loans.

• Managed schedule and employee job distribution during events including Emmys, Grammys, Oscars, and other A-list celebrity gatherings.
• Coordinate and arranged vendor stations: bars, buffets, photographers, galleries, bands, DJs
• Liaised between kitchen, staff, and clients to ensure event timeliness and guest satisfaction.
• Ordered bar equipment and product inventory for 1000+ person events.
• General bartending, serving, and hosting as needed to create a successful event.