Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sarah Gallup

Sarah Gallup

Columbus,OH

Summary

I am a very driven and self-motivated performer with exceptional people skills and significant experience in defect resolution, user access management and customer communication. I enjoy developing and managing tracking documents, reports and data analytics to drive identification and prioritization of customer-facing issues. I work well both independently and in a team-setting, and am always looking for new challenges and opportunities to grow.

Overview

8
8
years of professional experience

Work History

Assistant Analyst Customer Care Experience Support

Abercrombie & Fitch
Columbus, OH
05.2023 - Current
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Use JIRA daily to reach out to different internal teams for support
  • Work with omni support, supply chain, and transportation partners to resolve issues
  • Communicate/contact other centers and external partners to deliver solutions and follow up to issues so they can reach out to customers
  • Track and sort tickets according to categories and degree of severity. Keep running lists and excels of quantitative data
  • Reach out to multiple support teams/create JIRAS to communicate with cross functional partners
  • Currently handle user management over client tools for customer care
  • Activations, terminations, change of tools/platforms, password management for all users
  • Contact center reporting weekly and auditing
  • Mass Email communication for any CC related delays/issues

Family Assistant/Nanny

Rowe/Dehaan family
Columbus, OH
08.2021 - 04.2023
  • Two boys ages; 9 and 5
  • Manage their homework and after school tasks
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated appointments, meetings and conferences for boss
  • Scheduled appointments, meetings and events for management staff.
  • Assisted family members with managing their daily schedules and activities.
  • Run errands/duties to make efficient progress
  • Answer emails for said boss for different various personal and work schedules
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Managed calendar

Family Nanny

Nixon Family & Cosmetic Dentistry
Grand Rapids , MI
06.2019 - 08.2021
  • Transport to and from school, practices, any other extracurricular activities
  • Entertain and play outside
  • Come up with creative different ideas and activities
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Developed strong relationships with both parents to ensure open communication regarding the children's progress.
  • Transported children to school functions or appointments as needed.
  • Took initiative in researching new ways to engage the children through educational activities outside of the home setting.

Child Care Center Teacher

Milestone Child Care And Kindergarten
Grand Rapids , MI
02.2020 - 05.2020
  • Assistant child care giver in toddler and infant room
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.

Tennis Instructor/Ladies League Captain

Worthington Hills Country Club
Columbus, OH
05.2018 - 08.2018
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to the sport.
  • Set clear performance targets and evaluated player and team achievements.
  • Educated young children between the ages of 4 and 13 on the rules and fundamentals for Tennis.
  • Held a fun and interactive tennis kids camp combo to learn different athletic skills and games.
  • Coordinated all ladies tennis clinics as well as matches.
  • Contacted other clubs captains to schedule match dates and times as well as locations.
  • Organized and supervised individual, group, and team practices.
  • Ran all women tennis clinics and tournaments.
  • Conducted private lessons with advanced players looking to refine their skills.
  • Performed administrative duties such as scheduling appointments and collecting payments from clients.

Family Nanny

The Ford Family
Grand Rapids , MI
06.2017 - 08.2018
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Offered detailed daily reports that outlined each child's activities.
  • Routinely picked children up from school and activities.
  • Disciplined children and recommended other measures to correct behavior.
  • Escorted children on outings and trips to local parks and zoos.

Suite Expeditor

West Michigan Whitecaps
Grand Rapids , MI
05.2017 - 08.2017
  • Provided mentorship and guidance to new kitchen team members.
  • Coordinated service for food runners and other kitchen staff.
  • Delegated tasks to team members to optimize productivity.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Education

Bachelor of Arts - Communications

Wittenberg University
Springfield, OH
2019

Skills

  • Proficient at organizing and documenting defects and enhancements
  • Ability to quantify and analyze data to gauge impact
  • Experienced JIRA and Excel user
  • User Access Management and Coordination
  • Edge Tier experience
  • Advanced Microsoft Office user
  • Excellent verbal and written communication
  • Highly organized
  • Adaptable and comfortable with ambiguity
  • Creative, out-of-the-box problem solving and thinking
  • Fast learner with high information retention ability

Affiliations

  • I was a part of the Wittenberg Women's Tennis Team for 3 years. Serving as captain for 2 of those years. This opportunity has taught me immense communication and leadership skills. Organization and the drive to succeed has helped be successful.

Timeline

Assistant Analyst Customer Care Experience Support

Abercrombie & Fitch
05.2023 - Current

Family Assistant/Nanny

Rowe/Dehaan family
08.2021 - 04.2023

Child Care Center Teacher

Milestone Child Care And Kindergarten
02.2020 - 05.2020

Family Nanny

Nixon Family & Cosmetic Dentistry
06.2019 - 08.2021

Tennis Instructor/Ladies League Captain

Worthington Hills Country Club
05.2018 - 08.2018

Family Nanny

The Ford Family
06.2017 - 08.2018

Suite Expeditor

West Michigan Whitecaps
05.2017 - 08.2017

Bachelor of Arts - Communications

Wittenberg University

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Sarah Gallup