Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
BusinessAnalyst
Sarah Galvan

Sarah Galvan

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Overall objective is to continue to build my skills in future opportunities.

Overview

16
16
years of professional experience

Work History

OJT Trainer

Toyoda Gosei
San Antonio , TX
05.2018 - Current
  • Assisted in hiring crew members to expedite on-boarding process.
  • Assisted management in developing strategies to improve customer service standards.
  • Kept training materials updated with regulatory, procedural, or policy changes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Ensured that all safety protocols were followed during training sessions.
  • Instructed new team members on correct procedures for operations.
  • Provided written evaluations of employee performance to management.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.

CSR, Sales

Conns Home Plus Warehouse
San Antonio, TX
02.2015 - 01.2016
  • Provided customer service and technical support to customers appliances.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Reset store displays for special events and seasonal merchandise changes.
  • Greeted and assisted customers to foster positive experiences.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted in developing marketing strategies for new product launches and promotions.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Sales Representative

Boost Mobile
San Antonio , TX
01.2014 - 01.2015
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Cleaned shelves, counters and tables to maintain organized store.

Sales Representative

Cricket Wireless
San Antonio , TX
01.2013 - 01.2014
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Attended industry events such as conferences, seminars.
  • Created successful strategies to develop and expand customer sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.

Manager's Assistant

Fred's Fish Fry
San Antonio, TX
01.2010 - 01.2013
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Drove customer feedback to deliver information to management for corrective action.
  • Completed inventory audits to identify losses and project demand.
  • Maintained records through timely updates to employee and other files.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Ensure each customer received outstanding service by providing quick accrete orders.
  • Manage and organized daily paper.
  • Operate each register and balanced open/close cash drawers.
  • Drop off deposits

Cashier

Bill Millers Bar-B-Q
San Antonio , TX
06.2008 - 01.2010
  • Learned roles of other departments to provide coverage and keep store operational.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Collected payments and provided accurate change.
  • Built and maintained productive relationships with employees.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customer questions and provided store information.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
  • Made meals in accordance with company standards and requirements.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Managed portion control using correct utensils during preparation and plating.
  • Used standardized recipes and other instructions to prepare food.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Checked completed orders for correct quantity and quality.

Education

High School Diploma -

Innovative Approaches To Education
122 Hope Drive
02-2015

Skills

  • Classroom Oversight
  • Program Management
  • Materials Preparation
  • Course Development
  • Online Instruction
  • Presentations and Demonstrations
  • Public Speaking
  • Manufacturing
  • New Hire Training
  • Training Initiatives
  • Customer Service
  • Drawer Balancing
  • Product Recommendations
  • Customer Assistance
  • Cash Register Operation
  • Returns Processing
  • Cash Handling
  • Payment Processing
  • Daily Reporting
  • Merchandise Restocking
  • Order Verification
  • Cleaning and Sanitizing
  • Ordering and Stocking
  • Customer Service Excellence
  • Staff Training
  • Credit and Cash Transactions
  • Inventory Management
  • Operations Management
  • Performance Evaluations
  • Team Leadership
  • Records Management
  • Store Organization
  • Stock Management
  • Business Development
  • Pricing and Markdowns
  • Store Opening and Closing
  • Inventory Counting
  • Customer Service and Engagement
  • Staff Scheduling
  • Cash Auditing
  • Flexible Schedule
  • Stock Rotations
  • Hiring and Training

Accomplishments

  • 5 Years Service Recognition Toyoda Gosei Automotive Manufacturer

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

OJT Trainer

Toyoda Gosei
05.2018 - Current

CSR, Sales

Conns Home Plus Warehouse
02.2015 - 01.2016

Sales Representative

Boost Mobile
01.2014 - 01.2015

Sales Representative

Cricket Wireless
01.2013 - 01.2014

Manager's Assistant

Fred's Fish Fry
01.2010 - 01.2013

Cashier

Bill Millers Bar-B-Q
06.2008 - 01.2010

High School Diploma -

Innovative Approaches To Education

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Sarah Galvan