Sarah Garcia
Harlingen,TX
Summary
Proven track record in customer service and active listening, demonstrated at Advanced Call Center Technologies LLC. Excelled in high-stress situations, enhancing customer loyalty and satisfaction. Achieved top performer status through critical thinking and effective communication, significantly improving resolution efficiency and documentation accuracy.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Psychiatric Aide
Rio Grande State Center
09.2010 - 09.2015
- Monitored patient vital signs and reported any changes to nursing staff.
- Maintained confidentiality of sensitive information related to patients'' mental health history in accordance with HIPAA regulations.
- Supported therapeutic goals with engaging group activities that fostered social interaction and skill development.
- Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Aided recovery process by supporting patients during daily living activities such as grooming, dressing, eating, and mobility exercises.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
- Enhanced treatment effectiveness by closely monitoring patient behavior, documenting observations, and reporting changes to medical staff.
- Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
- Elevated quality of care provided to patients through continuous professional development, including attending workshops and certification courses.
- Minimized potential for crisis situations by promptly identifying at-risk behaviors or emotional triggers among patients.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Education
High School Diploma -
Valley Charter High
Harlingen, TXNo Degree - Limited Medical Radiologic Technologist/Phlebotomy
Valley Grande Institute For Academic Studies
Weslaco, TX02-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Follow-up skills
- Documentation
- Live chat support
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
08.2022 - Current
Psychiatric Aide
Rio Grande State Center
09.2010 - 09.2015
High School Diploma -
Valley Charter High
No Degree - Limited Medical Radiologic Technologist/Phlebotomy
Valley Grande Institute For Academic Studies
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