Sarah Garcilaso
Aurora
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Agent
American Income Life
11.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed referral program that increased client base through satisfied customer recommendations.
Trainer/Team Captain
Shamrock Foods
08.2022 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Dispatcher
Brisk Transporation
09.2021 - 02.2022
- Dispatch Drivers for Kroger
- Assign Drivers to Loads
- Build Loads
- Update times of departure, arrival, and final
- Track in two Systems Cams Prospero and LME
- Handing inbound and outbound calls
- Notify drivers on ready loads and getting paperwork ready
- Solve problems; break downs, repowers, and reloads
- Maintain office environment
Manager
Dependable Cleaners
02.2021 - 09.2021
- Manage Customer Accounts
- Manage Employees
- Maintain a professional atmosphere
- Account for bank deposits, petty cash, and POS drawer
- Track clothing and supply inventory
- Complete weekly exceptions report, projections, yearly comparisons, and store audit
- Train managers and part time employees
- Maintain customer satisfaction
- Weekly conference with store owner
Team Financial Assistant
IMEG Corporation
11.2019 - 02.2021
- Company Overview: Denver Tech Center
- Create projects: contract, billing terms, and structure are accurate
- Invoicing and Billing projects to clients
- Monitor collections
- Manage communication from clients and team members
- Develop professional relationships with clients and team leads
- Review timesheets and expense reports
- Enter and track consultant invoices
- Travel to meet teams and build acumen
- Maintain confidentiality
- Access to Deltek Vision and Vantage Point, Several Billing Systems, Outlook, Adobe, Bluebeam, Microsoft Word and Excel
- Denver Tech Center
Billing Coordinator
White and Steele
10.2017 - 11.2019
- Perform Conflict Checks
- Maintain Case Statutes
- Process Invoices (Drafts, edits, and submitting)
- Follow Billing Guidelines per Client Requirements
- Create, Track, and Submit Appeals and from Deductions on Billed Invoices
- Update and maintain Accounts Receivable
- Distribute Notification Letters
- Access to Coyote Accounting Analytics, Omega Software
- Electronic Invoices Submission Websites
- Microsoft Word and Excel
Store Analyst
The Smoker Friendly Corporation
07.2008 - 10.2017
- Complete Monthly Reconciliations of Petty Cash, Bank, and Telecheck Accounts
- Manage, Process, and Balance Buydown Accounts
- Organize, Track, Bill, Manufacture Coupons
- Compare and Distribute Projections
- Complete Company Vehicle Requirements
- File Year End Taxes for Auto and Store Maintenance Accounts
- Access to Great Plains Software, Microsoft Word and Excel
Store Manager
The Smoker Friendly Corporation
08.2012 - 05.2014
- Outstanding Customer Service
- Monitor Flow of Inventory, Order accordingly
- Perform Monthly Audit, Watch Security Footage
- Motivate Employees, Satisfy Difficult Customers
- Regulate Procedures Required by Federal and State Law
- Comply with Vender Contacts
- Track Bank Deposits and Petty Cash Transactions
- Manage Interviews, Hiring, Training, Terminating Employees
- Organize and Follow Up on All Other Operations of a Small Business
Assistant Manager
The Smoker Friendly Corporation
04.2010 - 08.2012
Sales - Associate
The Smoker Friendly Corporation
07.2008 - 04.2010
Education
Bachelor of Arts and Sciences -
Metropolitan University of Denver
Denver, Colorado05.2015
Associates Degree of Arts -
Community College of Denver
Denver, Colorado05.2010
Skills
- Accounting Knowledge
- Business Acumen
- Managerial
- Customer Service
- Organizational
- Adaptable
- Driven
- Determined
Certification
Life Insurance License
Timeline
Agent
American Income Life
11.2024 - Current
Trainer/Team Captain
Shamrock Foods
08.2022 - 09.2023
Dispatcher
Brisk Transporation
09.2021 - 02.2022
Manager
Dependable Cleaners
02.2021 - 09.2021
Team Financial Assistant
IMEG Corporation
11.2019 - 02.2021
Billing Coordinator
White and Steele
10.2017 - 11.2019
Store Manager
The Smoker Friendly Corporation
08.2012 - 05.2014
Assistant Manager
The Smoker Friendly Corporation
04.2010 - 08.2012
Store Analyst
The Smoker Friendly Corporation
07.2008 - 10.2017
Sales - Associate
The Smoker Friendly Corporation
07.2008 - 04.2010
Associates Degree of Arts -
Community College of Denver
Bachelor of Arts and Sciences -
Metropolitan University of Denver
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