Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Gardner

Hillsboro,OR

Summary

Personable and dedicated job seeker with a history of meeting company needs with consistent and organized practices. Solid team player with upbeat, positive attitude, and result oriented with demonstrated passion for building relationships, cultivating partnerships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Sales Chat Associate

Comcast, Xfinity
Beaverton, OR
03.2019 - 08.2023
  • Prepared and sold broad range of customized merchandise to individuals.
  • Identified customer needs by actively listening to their concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed data entry tasks related to sales orders and invoices.

CSR 2, Sales

Comcast, Xfinity
Beaverton, OR
04.2012 - 03.2019
  • Answered inbound calls to facilitate customer service, provide information about featured products and recommend the best option.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Drove sales of company products and services by speaking with customers using strategic and organized approach.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Retention Specialist

HSBC Card Services
Tigard, OR
02.2006 - 08.2010
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
  • Created personalized communication plans for key accounts based on individual needs and preferences.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
  • Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.

Education

Some College (No Degree) - Psychology

University of Phoenix
Tempe, AZ

Skills

  • Needs Assessment
  • Regulatory Compliance
  • Account Management
  • Calm and Professional Under Pressure
  • Remote Office Availability
  • Teamwork and Collaboration
  • Customer Service Excellence
  • Prioritize Task by Evaluating Importance

Timeline

Sales Chat Associate

Comcast, Xfinity
03.2019 - 08.2023

CSR 2, Sales

Comcast, Xfinity
04.2012 - 03.2019

Retention Specialist

HSBC Card Services
02.2006 - 08.2010

Some College (No Degree) - Psychology

University of Phoenix

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Sarah Gardner