Sarah Gates
Magnolia
Summary
Restaurant manager with over 2 years of experience in fast-casual and high-volume sports bar settings. Proven ability to lead teams effectively, enhance food quality and service speed, and drive sales through strategic upselling. Expertise in both front and back of house operations, prioritizing guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Pincho Factory
Conroe
06.2025 - Current
- Streamlined daily operations and management of restaurants in collaboration with senior leadership.
- Controlled costs by building schedules and managing labor to align with business needs.
- Managed inventory levels, truck orders, and prep planning to minimize shortages and waste.
- Ensured food quality, accuracy, and timely service during peak operational periods.
- Oversaw cash drawers, safe counts, and end-of-day financial procedures.
- Participated in interviews, hiring, onboarding, and training of new team members.
- Led by example across all positions to enhance service flow and improve team performance.
- Maintained strong guest satisfaction through active floor service.
Shift Manager
BreWingZ Restaurant and Bar
Houston
12.2023 - 06.2025
- Managed and coordinated front and back of house staff during high-volume shifts, including weekends.
- Oversaw shift operations to maintain service quality and operational efficiency.
- Supervised bartenders, servers, kitchen staff, and hosts to enhance communication.
- Monitored food and beverage quality, ticket times, and presentation during peak periods.
- Assisted with cash handling duties, including cash drawer counts and tip verification.
- Actively upsold food and beverage items to boost check averages and sales.
- Adapted to various roles, including bartending, serving, cooking, and hosting as needed.
- Addressed quest concerns quickly and professionally to maintain a positive guest experience.
- Helped maintain team morale by encouraging teamwork, communication, and a positive work environment.
Education
High School Diploma -
Waller High School
Waller, TX05-2023
Skills
- Staff management
- Inventory control
- Cash handling
- Upselling techniques
- Food quality assurance
- Customer service
- Time management
- Leadership skills
- Decision-making
- Mentoring and coaching
- Employee training
Certification
TABC Certification
Timeline
Assistant Manager
Pincho Factory
06.2025 - Current
Shift Manager
BreWingZ Restaurant and Bar
12.2023 - 06.2025
High School Diploma -
Waller High School