Sarah Gay
Jeffersonville,IN
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to success and efficiency while fostering positive workplace culture.
Overview
7
7
years of professional experience
Work History
General Manager
Woods at Cedar Springs
08.2022 - 10.2023
- Managed budget implementations, employee training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee and client satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Client Service Advisor
BMW of Louisville
06.2020 - 02.2022
- Identified opportunities to upsell or cross-sell products, contributing to revenue growth for the company.
- Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.
- Played an integral role in contributing to the overall success of the organization by consistently meeting or exceeding performance targets for client service metrics.
- Utilized advanced problem-solving techniques when faced with challenging situations that required unique or creative solutions.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
Client Service Representative
Audi of Louisville
06.2018 - 04.2020
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Provided relevant information from each client interaction, ensuring a thorough understanding of client needs or concerns and facilitating seamless handoffs between team members.
Client Service Representative
Oxmoor Toyota
03.2017 - 06.2018
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Business Management And Marketing
Indiana University, Southeast
New Albany, IN05-2011
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Time management
- Effective Goal Planning
Timeline
General Manager
Woods at Cedar Springs
08.2022 - 10.2023
Client Service Advisor
BMW of Louisville
06.2020 - 02.2022
Client Service Representative
Audi of Louisville
06.2018 - 04.2020
Client Service Representative
Oxmoor Toyota
03.2017 - 06.2018
Bachelor of Arts - Business Management And Marketing
Indiana University, Southeast
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