Enthusiastic and motivated individual passionate about customer/patient service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Willing to adapt and learn new skills. Able to type proficiently and use various computer programs for documentation of information and/or health records. Able to use programs such as Athena, Epic, and UroChart.
Hi, I’m
Sarah Gelinas
Waterbury,CT
Summary
Overview
14
years of professional experience
3
Certifications
Work History
Jiffy Lube Oil Change Center
Customer Service Associate
01.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Olive Garden
Waitress
01.2021 - 10.2021
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
- Waited on 10-20 tables per night.
Women's Health Specialty Care
Certified Clinical Medical Assistant
11.2018 - 03.2020
Job overview
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Made sure that exam rooms were fully stocked
- Ensured that patient check-in and check-out were smooth, and procedures for follow-up appointments were in place
The Village At East Farms, Benchmark Senior Living
Waitress
06.2009 - 05.2019
Job overview
- Maintained customer satisfaction with timely table check-ins of residents to assess food and beverage needs.
- Provided excellent dining room experiences for elderly residents and their families.
- Reset and restocked the dining room area for future use
- Maintained kitchen cleanliness standards
- Made sure that complimentary areas of the facility were fully restocked with food and beverages for visitors
- Understood that residents may have memory issues due to elderly age/Dementia issues and learned how to deal with situations because of these factors as they arose
LOGO Sportswear, Embroidery Trimmer
Embroidery Trimmer
05.2016 - 10.2018
Job overview
- Inspected and made sure that clothing and garments ordered are sewn properly (no loose threads, or wrong sizing, or wrong color garment, or design/name embroidered) before trimming away the inside protective fabric and readying the garment(s) for shipping.
- Trimmed unwanted materials off desirable products.
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Updated logs with production numbers and submitted reports.
- Ensured the product quantity and any pertinent information to the customer's order was correct before moving product to the shipping facility
BJs Wholesale Club
Cashier, Food Demonstrator, Front Door Certified Greeter
04.2013 - 05.2016
Job overview
- Started out as cashier ringing out customers on the front line
- Trained to be a certified food salesperson and food court cashier
- Trained to be front door greeter, calling in returns to customer service, checking receipts, and requesting customer assistance with heavier items being loaded into customers cars
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up area for product demonstration neatly and made sure all necessary food and informational materials nearby.
- Pleasantly engaged all individuals, offered product samples and handed out coupons and food information.
- Prepared demonstration foods and placed on napkins or plates for attractive display.
- Observed strict health and hygiene procedures to maintain food safety.
Education
Branford Hall Career InstituteSouthington
Certified Clinical Medical Assistant from Medical Field
05.2018
University Overview
Attended Branford Hall Career Institute and completed various courses required for becoming a Certified Clinical Medical Assistant. Completed required amount of hours to graduate at an externship at Connecticut Primary Care and Wellness, PC.
- Relevant Coursework: Phlebotomy, Medical Terminology, Electronic Health Records
- 4.8 GPA
- Ranked in Top 25% of class
University of ConnecticutWaterbury
Bachelor of Arts from English
University Overview
Attended UConn from 2012-2013 for Animal Science major before switching to English major. Completed the term, but did not choose to continue this course of studies to obtain a bachelor's degree.
Central Christian AcademySouthington
High School Diploma
05.2011
University Overview
- 2011 Honor Roll
- Perfect Attendance
- Graduated with a proficiency in typing with 75 wpm
- Graduated with high school diploma for general studies
- Was active in extracurricular activities such as choir, band, basketball, and creative digital art
- received a medal for First Place speller in CT Fine Arts (Christian school competition) and proceeded to compete in Nationals
- 3.8 GPA
- Ranked in Top 25% of class
Skills
- Customer Service and Assistance
- Inbound and Outbound Calling
- Stock Replenishment
- Retail Marketing and Selling Skills
- Guest Satisfaction
- Policy and Procedure Adherence
- Customer Data Confidentiality
- Safe Work Practices
- Processing Transactions and Understanding Customer Needs
Certification
EHR Certified, CPR/First Aid Certification Due for Renewal, CCMA Certification, Phlebotomy Certification, Typing 60-75 wpm, Food Service, Customer Service, Cashiering
Additional Information
Additional Information
- AWARDS , Perfect Attendance, Gratitude Grams (thank you note written by employees or residents/ their families), On the Spot Award (award given for doing something over and above the normal) LANGUAGES English, and Italian (Rosetta Stone Italian Course)
Timeline
Customer Service Associate
Jiffy Lube Oil Change Center
01.2022 - Current
Waitress
Olive Garden
01.2021 - 10.2021
Certified Clinical Medical Assistant
Women's Health Specialty Care
11.2018 - 03.2020
Embroidery Trimmer
LOGO Sportswear, Embroidery Trimmer
05.2016 - 10.2018
Cashier, Food Demonstrator, Front Door Certified Greeter
BJs Wholesale Club
04.2013 - 05.2016
Waitress
The Village At East Farms, Benchmark Senior Living
06.2009 - 05.2019
Branford Hall Career Institute
Certified Clinical Medical Assistant from Medical Field
University of Connecticut
Bachelor of Arts from English
Central Christian Academy
High School Diploma
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