Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Gentry

Franklin,IN

Summary

Proven team player with a track record of enhancing customer satisfaction at Gather Round, adept at juggling multiple tasks with a focus on cleanliness and hygiene. Leveraged strong communication and customer service expertise to develop loyal clientele, significantly improving repeat business. Demonstrates reliability and an outgoing personality, ensuring high-quality service in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Bartender

Hi-way Lanes
09.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Waitress

Gather Round
11.2021 - 09.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Summer Camp Counselor

YMCA
08.2019 - 05.2022
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Administered first aid quickly to provide health and safety to campers.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.

Cashier

Village Pantry
05.2015 - 03.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Cook

Damar
06.2011 - 11.2014
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma -

Martinsville High School
Martinsville
06.2010

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise

Timeline

Bartender

Hi-way Lanes
09.2022 - Current

Waitress

Gather Round
11.2021 - 09.2022

Summer Camp Counselor

YMCA
08.2019 - 05.2022

Cashier

Village Pantry
05.2015 - 03.2016

Cook

Damar
06.2011 - 11.2014

High School Diploma -

Martinsville High School

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Sarah Gentry