Sarah Genzer

•Oversee and lead daily operations for a team of 70+ associates; focusing on efficiency, adaptability, and promoting associate development.

•Increased overall customer experience rating by 0.90% YoY (year-over-year) breaking a two-year plateau of 4.47 (now 4.51). This improvement followed my direct oversight and targeted strategies focused on customer engagement and service quality.

•Positively drives performance improvements and achieves measurable results that contribute to business success.

•Skilled in de-escalating challenging situations and resolving conflicts efficiently to maintain a harmonious environment.

•Based on store-wide quarterly surveys, my area consistently ranks highest in all categories, averaging 24% higher than other areas. Results include engagement, recognition, job satisfaction, and job retention.

•Continuously recognized for leadership, community involvement, and contributions to organizational growth.

•Managed daily operations to ensure smooth functioning of the cafe, maintaining a clean, safe environment for customers and employees.

•Managed inventory control, cash control, and maintained vendor relationships ensuring consistent quality of supplies and service.

•Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customer-base.

•Managed store employees successfully in fast-paced environment through proactive communication and positive/constructive feedback.

•Oversaw all hiring, training and mentoring of new staff members

•Personally recognized for excellence and featured in Southern Living Magazine for achievements in service and quality.

•Coordinated and completed up to 20 daily deliveries to local businesses across and multi-city route, maintaining punctuality and quality service across locations ranging from Daleville, AL to Destin, FL.

•Independently operated the retail location from opening through peak hours, managing inventory, cash handling, and customer satisfaction.

•Conducted end-of-day closing procedures, inventory restocking/reordering, and preparation for the following day to ensure smooth and uninterrupted operations.