SARAH J. GERHART

• Completing comprehensive patient assessments to develop individualized care plans.
• Administering medications and monitoring responses for optimal patient outcomes.
• Implementing quality improvement initiatives to streamline workflows and reduce hospital readmissions.
• Conducting training sessions on compliance protocols, ensuring regulatory standards were met consistently.
• Delegating tasks and overseeing medication/MAR management, ensuring protocols and parameters are being met as appropriate.
• Educated family members and caregivers on patient care instructions.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.

Provided high-quality nursing triage care telephonically by phone in collaboration with clinicians after business hours to provide optimum care by assessing the situation and concerns quickly, completing the appropriate evaluation, and routing patients to the appropriate care setting for formal evaluation (i.e., ER, urgent care, and/or 911). If patient(s) not deemed acute for immediate evaluation being needed, directed to call next business day to schedule follow up appointment, as appropriate, and provided nurse advice per protocol as well as general health education and support. Served diverse patient populations including triage for various clinics of geriatrics, maternal fetal medicine/OB, orthopedics/acute orthopedic injuries, pediatrics (including infusion and management of g-tube/j-tube), mental health/psychiatric, and general practice.

• Educated patients about managing health conditions and how to access available resources.
• Evaluated patient histories, complaints, and current symptoms.
• Participated in quality improvement activities related to case management processes (i.e., participating member of the quality improvement committee).
• Educated patients and families on health management strategies, fostering self-care skills.
• Collaborated with multidisciplinary teams to enhance treatment effectiveness and continuity of care.
• Mentored junior nurses, promoting professional development and adherence to best practices.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.

• Independently managed a high-acuity caseload of worker's compensation cases involving assisting with coordination and communication between multiple members of the injured worker's interdisciplinary care team to ensure a safe return-to-work process post-injury.
• Obtained recommendations for inpatient or outpatient levels of care by discussing and collaboration with the patient's medical team.
• Secured insurance authorizations for timely inpatient admission to rehabilitation facilities, and transfers/ admission to long-term care placement.
• Coordinated with vendors and suppliers to negotiate cost and timely delivery of medical equipment and supplies.
• Coordinated home care, home infusion, and durable medical equipment as appropriate.

• As a Registered Nurse Case Manager at Genex Services, LLC, responsibilities included managing care for recovery of work-related injury cases through comprehensive employee assessments and developing/maintaining care plans that addressed individual health needs in recovery from various types of on-the-job injury(ies). As a field case manager, the role involved attending medical appointments with the injured worker and physician, when appropriate as well as collaborating with various members of the injured worker's interdisciplinary care team to facilitate a holistic approach to patient care, ensuring that all aspects of health were considered and addressed. The role required regular evaluations to adapt to injured workers' changing conditions and needs.
• Conducted thorough patient assessments to guide care planning and interventions.
• Collaborated with healthcare providers to coordinate effective treatment strategies.
• Monitored patient progress and made necessary adjustments to care plans.
• Maintained accurate documentation and compliance with healthcare regulations.

• Managed a caseload of approx. 50-60 geriatric individuals living with chronic illness by providing care coordination and assisting to improve patient outlook in overall disease/illness management and enhancing communication for an improved positive experience in navigating the healthcare system.
• Facilitated discharge planning by providing information about available options including home care and long-term care facilities.
• Developed and implemented patient care plans based on individual needs, utilizing evidence-based practices.
• Participated in quality improvement activities related to case management processes (i.e., completing utilization review).

• Independently managed a high-acuity caseload of worker's compensation cases involving assisting with coordination and communication between multiple members of the injured worker's interdisciplinary care team to ensure a safe return-to-work process post-injury.
• Obtained recommendations for inpatient or outpatient levels of care by discussing and collaboration with the patient's medical team.
• Secured insurance authorizations for timely inpatient admission to rehabilitation facilities, and transfers/ admission to long-term care placement.
• Coordinated with vendors and suppliers to negotiate cost and timely delivery of medical equipment and supplies.
• Attended injured worker’s appointments when appropriate, prepare status updates for submittal to customers, and utilization review.