Sarah Germano
Youngsville,NC
Summary
Exceptionally organized, disciplined, and enthusiastic with the ability to be to be flexible and innovative. Over 10 years of successful property management and leadership experience, with a reputation for meeting challenging organizational, professional, and financial goals and objectives, as well as the ability to motivate others, with an exceptional background in customer service.
Overview
13
13
years of professional experience
Work History
Property Manager
Cushman & Wakefield | The Residences at Wakefield
10.2019 - Current
- Maintained communication with management and ownership on a daily, weekly, monthly basis as per reporting requirements and site visits.
- Communicated effectively with owners, residents, and on-site associates.
- Developed and implemented marketing strategies to increase occupancy rates.
- Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
Community Manager
Bell Partners, Inc. | Bell Wakefield
09.2017 - 10.2019
- Responsible for broker and investor tours during 2019 sale of property
- Maintained or exceeded budgeted occupancy
- Exceeded NOI budget YOY
- Won company-wide Expense Optimization award for 2019
- Improved overall appearance and reputation of community.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Organized regular community events, fostering sense of belonging among members and promoting networking opportunities.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in timely manner.
- Trained new staff members on effective use of digital tools for managing communications within online community environment efficiently.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
Assistant Community Manager
Bell Partners, Inc. | Bell Wakefield
10.2012 - 10.2017
- Coordinated with vendors and Regional Construction Team to successfully complete 360-unit vacant/occupied interior unit renovations
- Assist Property Manager in daily operations
- Strong understanding of resident ledgers and ability to clearly communicate and resolve issues
- Responsible for all rental collection efforts, including eviction filing and collections.
- Implemented property management systems to support community and expertly handle diverse needs.
- Developed and implemented training programs for staff.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Assisted in creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Transition Team Specialist
Bell Partners, Inc. | Multiple Locations
10.2010 - 10.2012
- Travel to apartment communities throughout region as Floating Leasing Consultant/Assistant Manager
- Focused on onboarding new staff and setting up newly acquired properties with company policies and procedures
- Quickly and proficiently adapt to new communities with thorough knowledge of company policies and procedures
- Coordination and execution of community file audits
- Responsible for leasing, marketing efforts, renewal process.
- Streamlined internal processes by identifying inefficiencies in existing workflows, resulting in increase in overall productivity.
- Implemented changes in workflows to optimize resource allocation, resulting in reduced costs and improved outcomes.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Delegated tasks effectively to ensure efficient use of resources while maintaining responsibility for final outcomes.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved conflicts among team members to maintain positive working atmosphere.
- Fostered culture of continuous learning by providing opportunities for professional development within team.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Real Estate -
REAL-ESTATE LICENSE
Binghamton09.2008
Bachelor of Arts -
STATE UNIVERSITY OF NEW YORK AT CORTLAND
Cortland05.2008
Study Abroad Program -
UNIVERSITY OF THE SUNSHINE COAST
Queensland, Australia01.2007
Associate of Arts -
HERKIMER COUNTY COMMUNITY COLLEGE
Herkimer, NY05.2005
High School Diploma -
BINGHAMTON HIGH SCHOOL
Binghamton, NY06.2003
Skills
- Proficient at Excel
- MS Office
- Onesite/RealPage
- Yardi Systems
- LRO
- Yieldstar
- Maintenance Scheduling
- Tenant relations
- Financial Reporting
- Tracking operating expenses
- Budget Preparation
Timeline
Property Manager
Cushman & Wakefield | The Residences at Wakefield
10.2019 - Current
Community Manager
Bell Partners, Inc. | Bell Wakefield
09.2017 - 10.2019
Assistant Community Manager
Bell Partners, Inc. | Bell Wakefield
10.2012 - 10.2017
Transition Team Specialist
Bell Partners, Inc. | Multiple Locations
10.2010 - 10.2012
Real Estate -
REAL-ESTATE LICENSE
Bachelor of Arts -
STATE UNIVERSITY OF NEW YORK AT CORTLAND
Study Abroad Program -
UNIVERSITY OF THE SUNSHINE COAST
Associate of Arts -
HERKIMER COUNTY COMMUNITY COLLEGE
High School Diploma -
BINGHAMTON HIGH SCHOOL
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