Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Gibson

Sr. Business Analyst
Parchment,MI

Summary

Insightful Business Analyst with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Successfully led multiple projects that optimized workflow and increased productivity. Demonstrated expertise in data analysis and stakeholder management.

Overview

10
10
years of professional experience

Work History

Sr. Business Analyst

PNC Bank
Kalamazoo, Michigan
02.2023 - 03.2025
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.

Sr. Business System Analyst

PNC Bank
Kalamazoo, MI
11.2014 - 02.2023
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
  • Streamlined project management with effective communication and collaboration across cross-functional teams
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
  • Assessed business processes and identified ways to boost improvement
  • Collaborated with upper management to drive strategy and implement new processes
  • Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts
  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.

Education

Business

Kalamazoo Valley Community College
Kalamazoo, MI
05.2001 -

Skills

  • Defect identification

  • Application support

  • Data analysis

  • Use case development

  • Change management

  • System analysis

  • Teamwork

  • Time management

  • Problem-solving abilities

  • Quality control

  • Project management

Agile methodology

Requirements gathering

User acceptance testing

Business process improvement

Timeline

Sr. Business Analyst

PNC Bank
02.2023 - 03.2025

Sr. Business System Analyst

PNC Bank
11.2014 - 02.2023

Business

Kalamazoo Valley Community College
05.2001 -

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Sarah GibsonSr. Business Analyst