Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Gierok

Winona,MN

Summary

As shift manager, I am skilled in problem-solving in a fast paced environment. I can assist and guide team members to ensure a smooth workflow while maintaining an upbeat attitude.

Overview

9
9
years of professional experience

Work History

Shift Manager

Caribou Coffee
03.2022 - Current
  • Assist in managing daily operations to ensure efficient workflow and productivity, including running breaks and handling cash drawers.
  • Support team in executing tasks according to operational standards and guidelines.
  • Improve shift performance through deployment of team members and communicating responsibilities.
  • Adapt quickly to changing priorities while maintaining focus on core responsibilities as well as providing solutions.
  • Collaborate with other shift leaders and team to improve service delivery and enhance customer satisfaction.
  • Contribute ideas to enhance overall team efficiency and effectiveness.
  • Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promote a positive work environment through open communication and constructive feedback.
  • Train new employees on company procedures and policies.
  • Developed understanding of inventory management processes through counting product and placing orders for the store.
  • Engaged in training sessions to grasp key policies and procedures relevant to position.


Shift Leader

Chick-fil-A
01.2021 - 02.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Team Member

Fastenal
01.2017 - 01.2021
  • Achieved timely production targets by effectively managing time and resources within the team.
  • Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Adhered strictly to company policies concerning attendance punctuality contributing positively toward overall team productivity.

Education

Winona Senior High School
Winona, MN
06-2020

Skills

  • Punctual and reliable
  • Training and mentoring
  • Relationship building
  • Team development
  • Cash handling
  • Problem-solving
  • Inventory control
  • Verbal and written communication
  • Shift leadership

Timeline

Shift Manager

Caribou Coffee
03.2022 - Current

Shift Leader

Chick-fil-A
01.2021 - 02.2022

Team Member

Fastenal
01.2017 - 01.2021

Winona Senior High School

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Sarah Gierok