Shift Manager/Key Holder
Barberitos Southwestern Grille & Cantina
08.2021 - 09.2023
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.