SARAH GIULIANO
Oakland
Summary
Adaptable professional with 14 years of Hospitality experience across 3 Luxury Forbes 5-Star rated properties, a profound knowledge of leadership, problem solving and prioritization. With a proven record of success in managing and leading large teams, and exceptionally adept at cultivating and maintaining strong relationships with business partners, clients and internal/external guests. Skilled in cost control, inventory management, budgeting, forecasting, customer service and cultural development. "True hospitality consists of giving the best of yourself to your guests." - Eleanor Roosevelt
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Manager
Ritz-Carlton Grande Lakes Orlando (Forbes 4-Star)
11.2023 - Current
- Delegated tasks to maximize efficiency under tight timelines.
- Managed banquet functions ranging from corporate to special events
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Managed and motivated employees to be productive and engaged in work.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Liaised with the MSE department about event changes and implemented requested adjustments.
- 2024 Nomination for 5-Star
Director of Banquets
Montage Palmetto Bluff (Forbes 5-Star)
01.2022 - 05.2023
- Managed the highest revenue generating Food & Beverage department grossing $26 million while overseeing120+ associates
- Coordinated Capital expense projects totaling of up to $200,000 annually
- Standards Cup Challenge Winning Department for 3 consecutive years
- Developed holiday events and special promotions to drive sales
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
- Analyzed financial performance of department and adjusted strategies as needed to improve outcomes
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems
- 3 Nominations for Montage MVP
Banquet Manager
Montage Palmetto Bluff
01.2020 - 12.2021
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations
- Interpreted instructions to schedule and set up events to client specifications
- Coordinated J1 training programs
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Completed weekly payroll
Conference Concierge
Montage Palmetto Bluff
05.2019 - 01.2020
- Acted as main liaison between Catering and Conference Managers, group clients and executing departments
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Managed daily operations of events for in Corporate & Special Event settings
Assistant Front Office Manager
Boston Harbor Hotel At Rowes Wharf (Forbes 5-Star)
01.2017 - 03.2018
- Oversaw arrival and departure processes in ordinance with Forbes5-Star standards
- Maximized occupancy and profitability of233 guest rooms while hotel was undergoing construction
- Substituted as Night Auditor and produced all pertinent reports hotel-wide and for corporate offices
- Rooms controller during emergencies and in event of power outages/system failures
- Designated in-house contact for Boston's newest most expensive luxury hotel suite
Restaurant Manager | Assistant Restaurant Manager
Rowe's Wharf Sea Grille, Boston Harbor Hotel
01.2016 - 01.2017
- Managed staff ranging from40 to120, season-dependent
- Sole-Manager responsible for coordinating all large party events (8-60px)
- Responsible for programming menu items, updating prices, and altering functions within6 Food and Beverage outlets
- Assisted as manager in all6 Food and Beverage outlets in addition to banquet functions
- Launched new seasonal menus and conducted month end liquor inventory for4 outlets
- Recognized as Manager of Quarter and held 2 other nominations
Assistant Manager, In Room Dining
Four Seasons Resort Maui At Wailea (Forbes 5-Star)
01.2015 - 01.2016
- Managed a staff of30+ employees
- Oversaw all amenity deliveries for380 rooms
- Organized presidential/luxury suite arrivals, refreshes and amenities based on VIP requests and preferences
- Substituted as manager in3 different outlets
- Produced payroll bi-weekly/gratuities and commissions weekly
- Constructed a composition of seasonal/holiday-based amenities and launched a fresh new amenity program for2016
Server | Hostess | Food Runner
Four Seasons Resort Maui At Wailea
01.2012 - 01.2015
- Designated trainer for hosts and server positions focused on service standards, department procedures and Open table systems
- Monitored all guest service standards and pursued ways to improve service and product
Education
Associate of Arts degree - Liberal Arts
University of Hawaii, Maui College
Skills
- POS Terminal Operation
- MIRCROS Simphony Property Programmer & Expert (EMC)
- HotSOS
- Maintenance Connection
- Opera
- OpenTable Property Expert
- ResDiary Property Expert
- ResortSuite
- Alice Property Expert
- Atlas
- SmartCube
- Excel
- Microsoft Word
- Microsoft Powerpoint
- SocialTables
- Delphi
- Evention Property Expert
- Kronos Timekeeping
- ADP
- Workday
- Avero
- Saflok
- Revinate
- Medallia
- EMPOWER GXP
- Transcendent
- CITY
Certification
CPR, AED & First Aid Certification2023
SERVSAFE Manager Certification 2024
TIPS Certification 2024
Timeline
Banquet Manager
Ritz-Carlton Grande Lakes Orlando (Forbes 4-Star)
11.2023 - Current
Director of Banquets
Montage Palmetto Bluff (Forbes 5-Star)
01.2022 - 05.2023
Banquet Manager
Montage Palmetto Bluff
01.2020 - 12.2021
Conference Concierge
Montage Palmetto Bluff
05.2019 - 01.2020
Assistant Front Office Manager
Boston Harbor Hotel At Rowes Wharf (Forbes 5-Star)
01.2017 - 03.2018
Restaurant Manager | Assistant Restaurant Manager
Rowe's Wharf Sea Grille, Boston Harbor Hotel
01.2016 - 01.2017
Assistant Manager, In Room Dining
Four Seasons Resort Maui At Wailea (Forbes 5-Star)
01.2015 - 01.2016
Server | Hostess | Food Runner
Four Seasons Resort Maui At Wailea
01.2012 - 01.2015
Associate of Arts degree - Liberal Arts
University of Hawaii, Maui College
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