Sarah Glenn
Concord,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Sales & Office Administrative Assistant
M&M Flooring Design
01.2023 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Cross-trained to support other teams to meet operational needs and team deadlines.
Store Manager
Fab Fun Furniture/ Consignment First
02.2002 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Office Support
- Administrative Procedures
- Customer Relations and Communications
- Set Appointments
- Supply Inventory Control
- Cash Drawer Management
- Office Equipment Operation
- Staff Orientation and Training
- Greeting Visitors
Timeline
Sales & Office Administrative Assistant
M&M Flooring Design
01.2023 - Current
Store Manager
Fab Fun Furniture/ Consignment First
02.2002 - 12.2022
High School Diploma -
South Mecklenburg High School
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