Summary
Overview
Work History
Education
Timeline
Certification
Additional Skills
Sarah Glenn

Sarah Glenn

Network System Administrator
College Place,WA

Summary

Detail-oriented IT professional with four years of experience in the computer science industry, pursuing a career in Network Security Engineering. Possessing a bachelor’s degree in computer science with a focus on cybersecurity and a high GPA, as well as ongoing pursuit of a master's degree.


Acknowledged for outstanding achievements by the National Security Association (NSA) and holding a National Security Agency Certificate of Achievement. Dedicated to ensuring network security and proper function through preventative and proactive measures and committed to providing exceptional end-user support with web-based solutions and system resources.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Network System Administrator

Lourdes Health Group
Pasco, WA
09.2023 - Current
  • As a Network System Administrator, I excelled in performing essential network administration tasks to ensure seamless operations:
  • Managed daily LAN operations, providing maintenance and support to guarantee network reliability.
  • Identified and resolved network device issues, minimizing downtime and ensuring uninterrupted service.
  • Ensured network hardware and software remained optimal, proactively monitoring network performance to provide end users with uninterrupted service.
  • Led the installation, configuration, and support of local area networks (LANs) and internet systems, contributing to an efficient and secure network infrastructure.
  • Collaborated with the IT team, offering valuable assistance in troubleshooting issues and enhancing overall network performance.
  • Successfully executed a complex VLAN migration project optimizing network efficiency and security.

ID Network Scaling Technician

Amazon Web Services
Umatilla , OR
05.2021 - 09.2023
  • • Earned three promotions throughout tenure and positively impacted the company's profitability through the implementation of efficient technologies and communication systems.
    • In Q4 Peak 2021, temporarily assumed leadership of the Optical Multiplexor team responsible for Ring Scaling projects connecting three different sites at Boardman and Umatilla. Demonstrated ownership by facilitating seamless communication among Technical Program managers, Network Engineers, and Infrastructure Delivery technicians at various locations using Slack channels and meetings. Effectively prioritized team members' urgent assignments while concurrently overseeing other high-priority projects and training a new scaling technician. Proactively identified mis-cabling issues, resolving 62% of fiber errors between Core network stacks, resulting in the early activation of multiple network stacks.
  • In Prime 2022, managed seventeen intricate network mesh interconnectivity stack projects spanning multiple sites, successfully completing eight independently. Detected extensive Core stacks to BFC stack mis-cabling on tier one routers, resolved issues related to missing optics, and addressed cabling challenges stemming from multiple Mini to Full Core conversions across Umatilla Data Centers in four projects. Demonstrated quick thinking during cabling vendor delays and rectified seven labeling errors, enabling the simultaneous activation of numerous network stacks.
  • Configure and troubleshoot a wide range of networking equipment such as Ciena Waveservers, multiplexers, Cisco and Juniper Switches, Routers, among others. Conducted OTDR testing to ensure network connectivity.
  • Provided onboarding for new team members with an enriched and well-structured experience, guaranteeing their seamless and productive integration into both the team and the company.

Data Center Technician

Amazon Web Services - Insight Global
Boardman , OR
08.2020 - 11.2020
  • Managed day-to-day operations in a highly efficient and organized manner.
  • Perform hardware and software troubleshooting to ensure maximum uptime and minimal downtime.
  • Deploy and maintain network infrastructure to ensure seamless connectivity and performance.
  • Utilize Amazon Boost ticketing system to quickly and effectively resolve trouble tickets.
  • Trained new data center technicians to ensure they are equipped with the necessary skills and knowledge.
  • Identified and reported problem devices and replaced defective parts.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Academic PC Technician

Walla Walla University
Walla Walla , WA
05.2016 - 09.2017
  • Provided efficient technical support and troubleshooting to faculty, staff, and students, resulting in minimal campus downtime and uninterrupted operations.
  • Installed and maintained hardware and software applications on 800+ university-owned computers, optimizing productivity and reducing downtime.
  • Demonstrated advanced computer knowledge and technical proficiency in managing high- volume campus computers with Windows 7, 8, and 10, and Symantec Ghost imaging.
  • Ensured seamless campus operations by installing state-of-the-art computers in all campus labs, smart classrooms, and faculty offices.
  • Managed hard drive and RAM installation on new computers to meet campus demands.
  • Conducted troubleshooting, root cause analysis, and expedient issue resolution with remote access for WWU campus in Billings, Montana, with expertise in both Windows and Mac platforms.
  • Administered campus infrastructure, including firewalls, databases, malware protection, disaster recovery, and business-critical software.
  • Achieved cost savings for the academic institution by extending the lifecycle of campus technologies.

Education

Bachelor of Science - CyberSecurity

Columbia Basin College, Pasco, WA
09.2017 - 06.2020
  • Presidents Honor Roll 2017-2020
  • Magna Cum Laude Graduate

Bachelor of Science - Computer Science

Walla Walla University, College Place, WA
09.2015 - 06.2017
  • 3.9 out of 4.0 GPA

Timeline

Network System Administrator - Lourdes Health Group
09.2023 - Current
ID Network Scaling Technician - Amazon Web Services
05.2021 - 09.2023
Data Center Technician - Amazon Web Services - Insight Global
08.2020 - 11.2020

Certificate of Achievement National Security Agency

05-2019
Columbia Basin College - Bachelor of Science, CyberSecurity
09.2017 - 06.2020
Academic PC Technician - Walla Walla University
05.2016 - 09.2017
Walla Walla University - Bachelor of Science, Computer Science
09.2015 - 06.2017

Certification

Certificate of Achievement National Security Agency

Additional Skills

Network

Cybersecurity | Norton Ghost | Data Backups | Switches | Routers | VoIP | IPv4 | IPv6 | Remote Access | Nmap | DNS | DHCP | Skipfish | WireShark | TCPDump | SQLMap | PuTTY | WinSCP | Firewalls | OSPF

Hardware
Mac and Windows Platform Repair | Diagnostics | Troubleshooting | A/V Eqipment | Arduino | Raspberry Pi | Server Hardware Troubleshooting & Repair

Systems
Linux Ubuntu | Centos | Kali | Parrot | Unix | Windows Server and All Versions since 3.1 and Mac OS X

Software and Applications
MS Access | SharePoint | Corel Draw Pro | Faronics Deep Freeze | Visual Studio | MS Hyper-V | GitHub | Parallels | vWorkSpace

Cloud Computing
VMWare | EC2 | EBS

Programming Languages
C++ | Python | JAVA | HTML | SQL | Assembly | GNU Bash Script

Frameworks

Agile Project Management | PMBOK

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Sarah GlennNetwork System Administrator