Sarah Goldberg
Frankfort,IL
Summary
Results-driven Assistant Store Manager with expertise in team management and customer service. Skilled in decision-making and problem-solving, contributing to improved store performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Lunchroom&Recess Supervisor
Summit Hill School District 161
Frankfort , IL
02.2017 - 10.2024
- Enforced school rules and policies to maintain a positive environment.
- Communicated effectively with teachers regarding student behavior and concerns.
- Mediated conflicts between students to promote resolution and understanding.
- Encouraged participation from all students in organized activities.
- Responded quickly to emergency situations when they arose.
- Observed student interactions closely to prevent bullying or other negative behavior.
- Helped maintain cleanliness of the playground and cafeteriaarea by picking up litter as needed.
- Provided first aid assistance when necessary due to minor injuries
Assistant store manager
Goodwill Industries of Southeastern Wisconsin Inc.
Orland Park, Illinois
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales performance and identified areas for improvement within the team.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Ensured compliance with all safety regulations throughout the store premises.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant store manager
Walmart
Hammond, IN
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported scheduling and shift assignments for team efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supported inventory management by organizing stock and maintaining displays.
- Implemented visual merchandising standards to enhance store presentation.
- Monitored sales floor for cleanliness and organization standards.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
High School Diploma -
Crown Point High School
Crown Point, IN01-1993
Skills
- Leadership skills
- Decision making
- Needs assessment
- Customer service
- Conflict resolution
- Policy enforcement
- Problem solving
References
References available upon request.
Timeline
Lunchroom&Recess Supervisor
Summit Hill School District 161
02.2017 - 10.2024
Assistant store manager
Goodwill Industries of Southeastern Wisconsin Inc.
Assistant store manager
Walmart
High School Diploma -
Crown Point High School