Sarah Gonzalez
Edinburg,TX
Summary
Detail-oriented professional specializing in application monitoring and customer service excellence. Proven ability to resolve complex issues efficiently while maintaining high standards of quality. Proficient in Microsoft Office, enhancing operational productivity and team collaboration. Career aspirations include further developing skills in IT support and client relations.
Overview
3
3
years of professional experience
Work History
Application Support Technician
Texas Health and Human Services
Edinburg, TX
03.2023 - Current
- Provided technical support for internal and external users of various enterprise applications.
- Monitored application logs and database tables to identify potential problems before they arise.
- Managed multiple projects simultaneously while working independently or within a team environment.
- Maintained up-to-date knowledge of current industry best practices related to application support services.
- Handled user account access management, assigning credentials, distributing permissions, and terminating defunct users.
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Ensured compliance with industry standards relating to application security, privacy, and data protection policies.
- Categorized files to ensure accurate storage of records.
Retail Associate
TJ Maxx
Edinburg, TX
08.2021 - Current
- Greet customers entering the store.
- Work the backroom opening all new delivery boxes and place on hangars
- Restock new merchandise on the shelves and racks
- Place returns in the correct department
- Attend the dressing room
- Assist customers in locating desired items
- Maintained the store in a clean orderly manner
- Performed price checks on items requested by customers.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Assisted customers by phone regarding store operations, products, promotions, and orders.
Retail Associate
Harbor Freight
Edinburg, TX
08.2022 - 09.2022
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Organized backroom storage areas for efficient access to merchandise.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
Education
High School Diploma - General High School Curriculum
Robert Vela High School
Edinburg, TX11.2024
Some College (No Degree) - International Business
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Problem resolution
- Application monitoring
- Server maintenance
- Remote support
- Customer service
- Attention to detail
- Time management
- Use of various organizational systems
- Proficient in Microsoft Word and Excel
References
References Available on Request
Activities
Click here to add your Honors & Activities
Timeline
Application Support Technician
Texas Health and Human Services
03.2023 - Current
Retail Associate
Harbor Freight
08.2022 - 09.2022
Retail Associate
TJ Maxx
08.2021 - Current
High School Diploma - General High School Curriculum
Robert Vela High School
Some College (No Degree) - International Business
The University of Texas Rio Grande Valley
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