Sarah Gonzalez
Edcouch,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
7
7
years of professional experience
Work History
CSR 1 Operations
Maximus
McAllen, TX
11.2024 - Current
- Maintained records of federal employee benefits, including health insurance,postal service retirees.
- Verified eligibility of insurance plans and updated insurance information in the system.
- Checked member's information and insurance coverage.
- Answered incoming calls from customers, providing prompt and accurate information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitored call center performance metrics such as average call duration
Customer Service Representative
Advanced Center Technologies
Harlingen, TX
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Greeted customers in a friendly and professional manner.
- Followed up with customers to ensure resolution of their issues or concerns.
Receptionist
Southern Steel FabricatorsInc
Donna, TX
01.2021 - 08.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Dental Assistant
Oral Cranial Facial Center
Edinburg, TX
06.2018 - 10.2020
- Facilitated communication between departments regarding operational issues.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
Education
Dental Assisting
The College of Health Care Professions
Mcallen, TX03-2017
High School Diploma -
Edcouch Elsa High School
Elsa05-2016
Skills
- Electronic Record (EDR)
- Dental staff support
- Phone and Email Etiquette
- Knowledge of medical terminology
- Office Opening and Closing
- Treatment room setup
- HIPAA Compliance
- Data Entry
- Spanish Fluency
- Patient Services
- Pleasant speaking voice
- Patient documentation
- Confidentiality
- Customer Service experience
- Script adherence
- Insurance (health)
- Pass federal background check
- Computer proficiency
- Data entry
- Spreadsheets
- Call center operations
- Call center experience
- CRM software proficiency
Languages
Spanish
Native/ Bilingual
Timeline
CSR 1 Operations
Maximus
11.2024 - Current
Customer Service Representative
Advanced Center Technologies
08.2024 - Current
Receptionist
Southern Steel FabricatorsInc
01.2021 - 08.2023
Dental Assistant
Oral Cranial Facial Center
06.2018 - 10.2020
Dental Assisting
The College of Health Care Professions
High School Diploma -
Edcouch Elsa High School
Similar Profiles
Albert SanchezAlbert Sanchez
Remote customer representative at MaximusRemote customer representative at Maximus
Joseph GregoryJoseph Gregory
Quality Improvement Senior Coordinator at MaximusQuality Improvement Senior Coordinator at Maximus
Sylvian DeshommesSylvian Deshommes
Senior Remote Customer Service Representative at MaximusSenior Remote Customer Service Representative at Maximus
Kayla CoatesKayla Coates
Customer Service Representative at MAXIMUSCustomer Service Representative at MAXIMUS
Estella GarzaEstella Garza
Cashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at WalmartCashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at Walmart