Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Gonzalez

Kent,WA

Summary

Dynamic Orthodontic Treatment Coordinator with proven success at Bellevue Orthodontics & Smile Design, excelling in case presentations and financial arrangements. Skilled in enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Reliable team player with strong communication abilities, dedicated to delivering personalized treatment options and ensuring seamless patient experiences.

Overview

26
26
years of professional experience

Work History

Orthodontic Treatment Coordinator

Bellevue Orthodontics & Smile Design
02.2020 - Current
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
  • Gathered necessary diagnostic records by obtaining accurate digital scans, patient x-rays and images.
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
  • Verified patient insurance eligibility and benefits.

Orthodontic Treatment Coordinator

Fairwood Orthodontics
02.2001 - 06.2020
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
  • Verified patient insurance eligibility and benefits.
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.

Dental Assistant

SeaMar Community Health Center
01.1999 - 02.2001
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Monitored patient comfort and safety during dental procedures.

Education

High School Diploma -

Toppenish High School
Toppenish, WA
06-1998

Skills

  • Office administration
  • Appointment scheduling
  • Follow-up skills
  • Case presentation
  • Orthodontic terminology
  • Financial arrangements
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Certified in CPR/AED
  • Personable communication
  • Data entry
  • Insurance verification
  • Health and safety regulations
  • Dental assistant
  • Dental assistant (RDA)

Languages

Spanish
Professional Working

Timeline

Orthodontic Treatment Coordinator

Bellevue Orthodontics & Smile Design
02.2020 - Current

Orthodontic Treatment Coordinator

Fairwood Orthodontics
02.2001 - 06.2020

Dental Assistant

SeaMar Community Health Center
01.1999 - 02.2001

High School Diploma -

Toppenish High School

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Sarah Gonzalez