Summary
Work History
Education
Skills
Timeline
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Sarah Goodhue

Portland,ME

Summary

Performance-driven business professional with a strong work ethic and leadership skills. Proven success in leading productive teams, managing budgets, and driving growth initiatives through effective networking and marketing strategies.

Work History

Cashier Manager

JCPenney
South Portland, Maine
  • Trained cashiers in customer service and cash handling procedures, enhancing operational efficiency.
  • Increased credit 200% over LY
  • Resolved customer inquiries and complaints promptly, maintaining high service standards.
  • Coordinated scheduling to optimize cashier coverage during peak times.
  • Implemented loss prevention techniques, reducing departmental shrinkage.
  • Delegated tasks effectively, setting priorities and performance goals for staff.
  • Organized team activities to foster a positive workplace culture.
  • Recruited and mentored new employees, providing comprehensive training sessions.

District Manager

STARBUCKS COFFEE COMPANY
, ME, NH, MA
  • Implemented training programs to boost team skills and elevate store performance.
  • Conducted market analysis to identify growth opportunities within district.
  • Executed compliance audits that ensured health regulation adherence.
  • Developed operational procedures enhancing efficiency across multiple locations.
  • Trained store managers in effective customer relationship techniques.
  • Collaborated with marketing and finance departments to achieve upper management goals.
  • Managed personnel matters, including recruitment, hiring, and performance reviews.
  • Ranked number one in New England for turnover, customer care, and cleanliness standards.

Senior Director of Operations

Wellness Connection of Maine
, ME
  • Led development of operational strategies to enhance service delivery across multiple wellness facilities.
  • Analyzed market trends to inform strategic planning and identify growth opportunities.
  • Established key performance indicators to monitor progress and ensure accountability.
  • Developed training programs focused on leadership skills to empower staff and improve retention rates.
  • Promoted culture of continuous improvement through regular feedback and performance reviews.
  • Identified project risk factors and implemented effective mitigation strategies.
  • Streamlined communication processes within teams to foster collaboration and improve outcomes.
  • Created comprehensive contingency plans to address unexpected disruptions promptly.

Education

Bachelor of Science - Education

Keene State College
Keene, NH

Skills

  • Operational strategy and market analysis
  • Performance metrics and risk management
  • Leadership development
  • Strategic planning and execution
  • Employee training and development
  • Problem-solving expertise
  • Financial analysis and reporting
  • Performance evaluation techniques
  • Verbal and written communication
  • Task prioritization strategies
  • Operational excellence

Timeline

Cashier Manager

JCPenney

District Manager

STARBUCKS COFFEE COMPANY

Senior Director of Operations

Wellness Connection of Maine

Bachelor of Science - Education

Keene State College

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