Sarah Gordon
South Windsor,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Amin
NLC
08.2023 - Current
- Attended team meetings to resolve technical and project issues and review project schedules.
- Researched materials to determine appropriate selection for projects.
- Called/ set up interviews
- Put together documentation/ made sure everything was organized
Customer Service Representative
Big Y Supermarket
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Perosnal Trainer Soccer
Myself
09.2020 - Current
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Adopted soccer strategies and tactics to maximize team potential.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Evaluated players' performance and provided constructive feedback to improve abilities.
Hostess
Market Grille
07.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Communications
Manchester Community College
Manchester, CT05.2026
High School Diploma -
South Windsor High School
South Windsor, CT01.2023
Skills
- Network Monitoring
- Salesforce Administration
- Customer Needs Assessments
- Solution oriented
- Persistent/ driven
- quick learner
- Master of technology
Timeline
Amin
NLC
08.2023 - Current
Customer Service Representative
Big Y Supermarket
12.2022 - Current
Hostess
Market Grille
07.2022 - 01.2023
Perosnal Trainer Soccer
Myself
09.2020 - Current
Communications
Manchester Community College
High School Diploma -
South Windsor High School
Similar Profiles
Briana LopezBriana Lopez
Sales Associate at NLCSales Associate at NLC
Roberta LongRoberta Long
Administration Assistant at NLCAdministration Assistant at NLC
John Alvarez LopezJohn Alvarez Lopez
Construction Worker at NLCConstruction Worker at NLC