Sarah Gove
224 S. Dekraft Ave, Big Rapids,MI
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver.
Detail-oriented revenue cycle specialist with a systematic nature and excellent grasp of billing processes. Successful planner and problem-solver. Ready to apply several years' experience and take on a challenging role.
Overview
14
14
years of professional experience
Work History
Revenue Cycle Trainer
McLaren Corporate Business Services
Shelby Township , MI
03.2022 - Current
- Designed and developed revenue cycle training materials for new employees in the organization.
- Trained newly hired patient account rep to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Ensured accurate and current records of trainee progress while communicating updates to the management team.
- Maintained up-to-date knowledge of industry trends and best practices.
Patient Account Representative III
McLaren Corporate Business Services
Shelby Township, MI
12.2020 - 03.2022
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Ensured compliance with company policies concerning the privacy of confidential health information.
Patient Account Representative
US Physical Therapy
Big Rapids, MI
06.2015 - 12.2020
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Provided customer service to patients regarding billing inquiries and account information.
Medical Secretary
Alpine Eye Care
Gaylord, MI
06.2010 - 05.2015
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Processed payments for co-pays or services rendered using computerized billing software programs.
Education
Associate of Applied Science - Medical Secretary
Kirtland Community College
Roscommon, MI12-2009
Certificate of Completion - Office Assistant
Kirtland Community College
Roscommon, MI12-2009
High School Diploma -
Johannesburg-Lewiston High School
Johannesburg, MI06-2005
Skills
- Training Course Development
- Materials Preparation and Organization
- Insurance Billing and Verification
- Extensive Accounts Receivable Knowledge
- HIPAA Understanding and Compliance
- Effective Communication
- Attention to Detail
- Proficient in Microsoft Word, Excel and PowerPoint
Accomplishments
- Graduated Summa Cum Laude with GPA of 3.83
- Member of Phi Theta Kappa
References
References available upon request.
Timeline
Revenue Cycle Trainer
McLaren Corporate Business Services
03.2022 - Current
Patient Account Representative III
McLaren Corporate Business Services
12.2020 - 03.2022
Patient Account Representative
US Physical Therapy
06.2015 - 12.2020
Medical Secretary
Alpine Eye Care
06.2010 - 05.2015
Associate of Applied Science - Medical Secretary
Kirtland Community College
Certificate of Completion - Office Assistant
Kirtland Community College
High School Diploma -
Johannesburg-Lewiston High School
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