Sarah Govis
Maple Grove,MN
Summary
Personable and customer-focused barista with proven experience in delivering exceptional service and driving sales in a fast-paced café environment. Skilled in crafting personalized customer experiences while providing expertise in coffee production, preparation, and presentation. Knowledgeable in coffee brewing techniques with a strong passion for promoting sustainable and fair-trade coffee practices.
Overview
6
6
years of professional experience
Work History
Lead Counselor
Sanneh Foundation
06.2023 - 08.2023
- Built and maintained positive relationships with community members, partners, and stakeholders to foster engagement and collaboration.
- Organized and facilitated community events, workshops, and outreach initiatives to promote awareness and participation.
Cashier
Total Wine & More
06.2020 - 01.2021
- Provided clear and helpful information to customers regarding store policies, ensuring a positive shopping experience.
- Demonstrated flexibility by working varied shifts and taking on additional hours to support business needs.
- Accurately processed cash, check, and credit card transactions while maintaining a high level of attention to detail and customer service.
Barista
Mugby Junction Coffee Company
08.2017 - 05.2020
- Delivered high-quality customer service in a fast-paced café environment for 3 years, ensuring a welcoming and efficient experience for every guest.
- Prepared and served a wide variety of coffee, tea, and specialty beverages with consistency and attention to detail.
- Trained and mentored approximately 3 new team members every 6 months, providing hands-on guidance and support to ensure operational excellence.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Teaching
Winona State University
Winona, MN05-2020
Skills
- Opening and closing duties
- Espresso machine operation
- Coffee expertise
- Attention to detail
- Customer relations
Timeline
Lead Counselor
Sanneh Foundation
06.2023 - 08.2023
Cashier
Total Wine & More
06.2020 - 01.2021
Barista
Mugby Junction Coffee Company
08.2017 - 05.2020
Bachelor of Science - Teaching
Winona State University
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