Sarah Graham
Camano Island,WA
Summary
Dynamic and results-oriented leader with experience managing teams, streamlining operations, and ensuring regulatory compliance across healthcare, housing, and nonprofit organizations. Demonstrates a proven capability to develop staff, build reliable partnerships, and drive efficiency and service quality through process improvements. Skilled in fostering collaborative work environments, guiding organizational change, and aligning departmental objectives with broader strategic goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inspections Manager
Everett Housing Authority
11.2023 - Current
- Manages and mentors the inspections team, setting clear goals and providing regular feedback for professional development.
- Implements key performance indicators (KPIs) to ensure inspection accuracy, timeliness, and compliance with HUD/HQS standards, achieving a 98% completion rate within designated timelines.
- Develops and enforces departmental protocols to maintain accountability and uphold organizational standards, fostering a positive work environment.
- Utilizes strong leadership and relationship-building abilities to motivate staff, resolve conflicts, and pursue continuous process improvements.
- Collaborates with other departments to streamline operations and improve service delivery to clients and landlords.
- Corresponds with clients, owners, staff, and other entities regarding inspection processes and status.
Compliance & Privacy Coordinator
Radia
01.2022 - 02.2023
- Supported the Compliance & Privacy Officer in advancing regulatory and privacy programs.
- Coordinated internal and external meetings, tracking follow-up actions for compliance initiatives.
- Developed documentation for process improvements and maintained a quarterly compliance newsletter.
- Audited employee records to ensure adherence to organizational policies and regulations.
- Proofread and edited policies, procedures, and training materials for accuracy and clarity.
- Fostered open and positive communication with other departments and staff.
Audiology Program Assistant
Seattle Children's Hospital
06.2018 - 09.2020
- Assisted audiology clinicians and patients by managing daily tasks and clinic documentation.
- Provided support with testing, hearing aid troubleshooting, and device management.
- Coordinated daily clinic operations including inventory oversight and EPIC scheduling.
- Acted as a vendor liaison to resolve device issues and optimize supply processes.
- Contributed to accurate billing through daily data entry and auditing.
Intake/Family Resources Coordinator
Sherwood Community Services
03.2015 - 06.2018
- Served as the primary contact for families seeking early intervention services, collecting intake and insurance information.
- Designed individualized service plans collaborating with therapists and school districts.
- Ensured compliance with Department of Early Learning requirements and maintained precise records.
- Established strong partnerships with county and local agencies to ensure program continuity.
Dental Case Manager
Project Access Northwest
09.2013 - 12.2014
- Acted as a representative between referring organizations, clients, and dental clinics.
- Coordinated pro bono dental care for underserved populations.
- Managed relationships with clinics, providers, and referring organizations to expand service access.
- Generated program reports with supporting data to demonstrate outcomes.
Skills
- Microsoft Office 365
- Ability to Multi-Task
- Clear Communication
- Critical Thinking
- Customer Service Focused
- Highly Organized
- Natural Leader
- Relationship Building
- Self-Starter
- Time Management
Certification
Supervision and Management - Nan McKay & Associates, inc.
Diploma in Supervision - Alison
Timeline
Inspections Manager
Everett Housing Authority
11.2023 - Current
Compliance & Privacy Coordinator
Radia
01.2022 - 02.2023
Audiology Program Assistant
Seattle Children's Hospital
06.2018 - 09.2020
Intake/Family Resources Coordinator
Sherwood Community Services
03.2015 - 06.2018
Dental Case Manager
Project Access Northwest
09.2013 - 12.2014
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