Sarah Graham
Deltona,FL
Summary
I am an experienced esthetician with a background in both clinical and administrative roles. My career in the esthetics industry has strengthened my passion for health, wellness, and patient care while allowing me to develop strong communication and organizational skills through front desk and client service experience.
While I have greatly enjoyed working in esthetics, I'm eager to transition into the dental field to gain experience and continue pursuing my long-term goal of a career in dentistry. With family ties in the profession and a passion for helping others, I bring genuine enthusiasm and dedication to every patient interaction.
Known for my warm, approachable personality, I thrive in team-oriented environments and take pride in building lasting, positive relationships with clients, patients, and co-workers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nanny /Home Childcare Provider
Care.com
07.2025 - 01.2026
- Provide weekday childcare for a 3 year old
- Provide and engage in age appropriate developmental activities to promote cognitive and social development.
- Implement behavior management strategies and teaching problem solving skills as needed.
- Managed household tasks including meal preparation (as needed), laundry, and cleaning to maintain a nurturing environment.
Dental Receptionist / New Patient Coordinator
Dentistry on Swann
03.2025 - 05.2025
- Patient first point of contact as lead reception.
- Handled patient scheduling and appointment confirmations to optimize daily operations.
- Answered patient inquiries and questions through phone, email and office CRM system (weave).
- Maintained organized patient records using dental practice management software (Eaglesoft).
- Handled new patient inquiries following the PGI method as directed by management.
- Created new patient profiles in software ensuring accurate records.
- Provided Patient follow up calls.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Licensed Esthetician
Hand and Stone
05.2024 - 09.2024
- Enhanced client satisfaction through comprehensive skin analysis and targeted treatments.
- Ensured treatment safety by meticulously reviewing all client forms and histories.
- Administered personalized facials, adhering to Hand and Stone protocols and techniques.
- Boosted product sales through effective retail strategies and upselling initiatives.
- Maintained organized treatment rooms, supporting a safe and professional environment.
- Educated clients on skincare regimens to optimize their treatment outcomes.
Customer Accounts Manager / Office Administrator
Mount Dora Marina
02.2023 - 05.2024
- Lead receptionist/directory, answering customer questions and or forwarding customers to the correct department.
- Managed accounts receivable and payable processes, ensuring timely and accurate financial transactions.
- Collaborated with sales, rental, service and parts departments to align financial goals with organizational strategies.
- Vendor correspondence and maintenance.
- Reconcile monthly bank statements.
- Handled end-of-day cash reconciliation and prepared bank deposits with accuracy and attention to detail.
- Prepared and filed monthly sales tax reports in compliance with state and local regulations.
- Managed boat storage department, handling all customer inquiries in relation, contracts, payments, slip conditions etc.
Licensed Esthetician
Spa ZenAura Massage
08.2021 - 10.2022
- Greeted and Checked clients in using office software. (Vagaro).
- Checked clients out handling cash payments, card payments through Square.
- Review all client forms ensuring each treatment is a safe option for each client.
- Provided customized facial treatments and skin analysis to meet individual client needs.
- Upsold clientele on modalities and treatments, necessary to their concerns.
- Pushed product retail.
- Educated clients and created personal skincare regimens.
- Waxing services.
- Eyebrow tinting.
- Maintained treatment room stock and retail stock.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Sterilized equipment for patient treatments.
Licensed Esthetician
Massage Luxe Westchase
04.2021 - 08.2021
- Performed thorough skin analysis to determine appropriate treatments.
- Ensured safety of treatments per client by reviewing all medical histories.
- Provided various facials following Massage Envy protocols.
- Upsold clientele on facial add-ons and VIP facials.
- Recommended product retail to each client based on individual needs and concerns.
- Educate clients and create personal skincare regimens.
Education
Facial Skin Care Specialist License - Medical Esthetics
Beauty And Health Institute
Tampa, FL04.2021
High school diploma - undefined
Seminole High School Academy of Health Careers
Sanford, FL05.2019
Skills
- Customer service
- Organization
- Multi-line phone operation
- Appointment scheduling
- Verbal and written communication
- Customer relationship management (CRM)
- Retail Sales
- Payment processing
- Array of esthetic skills and services
- Dental terminology
Certification
CPR / First Aid
Timeline
Nanny /Home Childcare Provider
Care.com
07.2025 - 01.2026
Dental Receptionist / New Patient Coordinator
Dentistry on Swann
03.2025 - 05.2025
Licensed Esthetician
Hand and Stone
05.2024 - 09.2024
Customer Accounts Manager / Office Administrator
Mount Dora Marina
02.2023 - 05.2024
Licensed Esthetician
Spa ZenAura Massage
08.2021 - 10.2022
Licensed Esthetician
Massage Luxe Westchase
04.2021 - 08.2021
High school diploma - undefined
Seminole High School Academy of Health Careers
Facial Skin Care Specialist License - Medical Esthetics
Beauty And Health Institute