Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Graulich

Mesa,AZ

Summary

Dynamic Front Office Medical Assistant with proven expertise in electronic health records management and exceptional patient communication skills. Recognized for enhancing patient satisfaction through effective problem resolution and meticulous attention to detail, ensuring seamless operations in a high-volume environment. Committed to maintaining HIPAA compliance and fostering team collaboration.

Overview

13
13
years of professional experience

Work History

Front Office Medical Assistant

New Horizons Women's Care
Chandler, AZ
03.2017 - 04.2020
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Updated patient medical records.
  • Verified insurance coverage for services rendered.
  • Scanned documents into electronic health record system.
  • Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Responded to patient and visitor concerns and questions.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated effectively with other healthcare professionals regarding patient care needs.
  • Greeted and checked in patients, collected necessary paperwork, and updated patient information.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collected co-payments from patients at time of service.
  • Verified insurance coverage and obtained authorizations for services.
  • Assisted in training new front office staff members.
  • Registered new patients and created files with detailed personal and medical information.

Front Office Medical Assistant

Biltmore Psychiatric Group
Phoenix, AZ
07.2015 - 09.2017
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scanned documents into electronic health record system.
  • Verified insurance coverage for services rendered.
  • Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Responded to patient and visitor concerns and questions.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated effectively with other healthcare professionals regarding patient care needs.
  • Greeted and checked in patients, collected necessary paperwork, and updated patient information.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collected co-payments from patients at time of service.
  • Monitored office supplies inventory and placed orders when necessary.
  • Registered new patients and created files with detailed personal and medical information.
  • Collected co-pays and payments from patients.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Patient Access Representative

Phoenix Children's Hospital Outpatient Center
Phoenix, AZ
10.2011 - 04.2015
  • Phoenix Children's Hospital: Hematology-Oncology Outpatient Clinic.
  • Strengthened working relationships with patients, guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image for PCH.
  • Greeted patients and visitors in a courteous and professional manner.
  • Responsible for direct admissions of hematology/oncology patients.

  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Verified demographics and insurance information to register patients in computer system.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Assisted with scheduling outpatient appointments.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Actively participated in team meetings and training sessions.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Answered phones promptly in a professional manner.

Front Office Lead Medical Assistant

Valley E.N.T.
Phoenix, AZ
10.2007 - 05.2012
  • Assisted in the training of new front office staff members.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Conducted patient registration and data entry with attention to detail and accuracy.
  • Attended regular meetings with managers to discuss operational matters relating to the front office department.
  • Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
  • Responded to messages and emails to the office and transferred correspondence.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Scheduling new patient appointments, as well as follow-up appointments and audio exams.
  • Entering and updating patients' demographics and insurance.
  • Answering phones with five phone lines. Heavy call volume, with up to 450 calls per day.
  • Able to multitask, strong attention to detail.
  • Always willing to help out within the office as needed.

Education

Some College (No Degree) - General Studies

Maricopa Community College System
AZ

Skills

  • Electronic health records management
  • Insurance verification
  • Patient scheduling
  • Data entry accuracy
  • Medical terminology
  • Office administration
  • Customer service excellence
  • Team collaboration
  • Patient communication skills
  • Confidentiality compliance
  • Attention to detail
  • Problem resolution strategies
  • Time management skills
  • HIPAA compliance knowledge
  • Critical thinking abilities
  • Documentation and recordkeeping practices
  • Microsoft Office proficiency
  • Telephone etiquette
  • Appointment scheduling
  • CPR certification
  • Data entry software expertise
  • Clinical and administrative support

Timeline

Front Office Medical Assistant

New Horizons Women's Care
03.2017 - 04.2020

Front Office Medical Assistant

Biltmore Psychiatric Group
07.2015 - 09.2017

Patient Access Representative

Phoenix Children's Hospital Outpatient Center
10.2011 - 04.2015

Front Office Lead Medical Assistant

Valley E.N.T.
10.2007 - 05.2012

Some College (No Degree) - General Studies

Maricopa Community College System

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