Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Gray

San Jacinto,CA

Summary

Dynamic and driven individual with extensive experience in childcare, team training, leadership, and customer service. Developed strong communication and problem-solving abilities in a fast-paced service environment with a proven track record of managing and resolving customer inquiries efficiently and effectively.

Talent for fostering teamwork and motivating team members to achieve common goals while consistently exceeding performance metrics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Private Nanny

Community Employed
Denver, Colorado
12.2021 - 07.2025
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.

Private Housekeeping Cleaner

Self-employeed
12.2021 - 07.2025
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Crew Trainer, Service Specialist

Raising Cane's Chicken Fingers
11.2024 - 06.2025
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Shift Leader

Menchie's Frozen Yogurt
08.2023 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Associate of Science -

Front Range Community College
Westminster, CO

High School Diploma -

Gray Academy
Denver
06-2024

Skills

  • Problem-solving and Critical Thinking

  • Customer service and support

  • Money handling

  • Team leadership

  • Time management

  • Verbal and written communication

  • Staff training and development

  • Teamwork and collaboration

  • Fast Learner

  • Driven and Passionate

  • Professionalism

  • Task Prioritization

Accomplishments

  • Phi Theta Kapa Student Honor Society Member
  • Supervised team of 20 staff members
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

Community First Aid and CPR Certified

Timeline

Crew Trainer, Service Specialist

Raising Cane's Chicken Fingers
11.2024 - 06.2025

Shift Leader

Menchie's Frozen Yogurt
08.2023 - 10.2024

Private Nanny

Community Employed
12.2021 - 07.2025

Private Housekeeping Cleaner

Self-employeed
12.2021 - 07.2025

Associate of Science -

Front Range Community College

High School Diploma -

Gray Academy

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