Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Green

Simonton,TX

Summary

I have several years of both clerical, customer service and Veterinary Technician experience. I excel in friendly and empathetic customer service, I have a positive attitude, I'm dependable, a great multitasker, hard working and teachable.

Overview

13
13
years of professional experience

Work History

Veterinary Technician

The Well Pet Center
08.2023 - 07.2024
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Handled challenging behavior from stressed or anxious animals using calming techniques.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owner animal health questions and advised on best care practices.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Collected and prepared specimens for laboratory testing.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Educated clients on nutrition, preventive health and other animal care.

Manager

Amazing Lash Studio
09.2022 - 03.2023
  • Managed 15 employees schedules, payroll, clerical responsibilities, customer needs and occasional complaints, interviews, hiring, inventory, weekly bank deposits and reports.

Veterinary Technician

Hill Country Animal Hospital
11.2021 - 05.2022
  • Delivered excellent service to pet owners to drive repeat business
  • Restrained and stabilized animals during examination and treatment
  • Prepared and labeled medications and instructed client on administration
  • Performed physical examinations and recorded weight, temperature and other vitals
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases
  • Prepared and reviewed records and consent forms
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens
  • Obtained relevant health history and information from clients to maintain medical charts
  • Tracked and scheduled follow-up appointments for animal treatment
  • Supported veterinarians to drive quality care, advocate for pets and educate clients
  • Prepared and administered medications and vaccines as prescribed by veterinarian
  • Examined animals for injury or illness and documented symptoms for veterinarian review
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Customer Service Representative

Providence St. Joseph Medical Center
04.2020 - 10.2020
  • Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Assisted patients with making payments or establishing payment plans to bring accounts current
  • Fielded patient complaints and queries, fast-tracking for problem resolution
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Answered incoming calls and emails, providing frontline patient support or assistance with appointments and service transactions
  • Set up and activated patient accounts
  • Scheduled appointments for multiple doctors.

Receptionist

Hindman Family Chiropractic
05.2018 - 01.2020
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Processed payments and updated accounts to reflect balance changes
  • Sorted incoming mail and directed to correct personnel each day
  • Updated and recorded customer or client information to maintain accounts
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
  • Greeted and directed visitors to appropriate personnel and answered average of 35 calls and emails daily
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Pulled and organized requested documentation
  • Organized resources and staff necessary to handle requirements and maintain strong service levels
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Determined needs of visitors and provided information or solutions
  • Communicated with outside offices to obtain records and transfer files for patient needs
  • Signed for packages, recorded deliveries and distributed to personnel
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Activities Director

ResCare
10.2015 - 02.2018
  • Kept activities spaces organized, clean and tidy
  • Helped residents participate in activities with basic and advanced mobility support
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections
  • Used one-on-one meetings and small groups to engage residents in facility life
  • Upheld positive quality of life standards for residents of all ability levels
  • Remained alert to conditions interfering with safety and well-being of residents involved in activities
  • Maintained adequate supplies to meet activities needs
  • Coordinated musical guests, movies and other types of resident entertainment
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans
  • Contributed to community-focused public relations
  • Updated facility schedule and related records.

Receptionist

Immediate Care
03.2014 - 08.2015
  • Scheduled and confirmed appointments
  • Worked with office manager to attain operational goals
  • Reviewed timesheets and employee records to check completeness and verify integrity
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda
  • Created and optimized employee schedules for shift coverage
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls
  • Maintained office equipment, scheduling service to repair issues
  • Explained policies and procedures to visitors
  • Directed visitor security screening before allowing entry
  • Assisted staff and executives with special projects
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Preserved office security by following safety procedures and controlling access via reception desk
  • Greeted visitors to provide information and direct to appropriate personnel
  • Signed for packages, recorded deliveries and distributed to personnel
  • Conducted transactions, confirming client and employee information and processing according to standard protocol
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Received incoming calls and coordinated with staff to fulfill client requests
  • Greeted visitors and verified reasons for visit and appointment information
  • Pulled and organized requested documentation
  • Managed client and employee complaints and rectified issues to complete satisfaction
  • Answered phone calls, provided information and connected callers to appropriate personnel
  • Sorted incoming mail and directed to correct personnel each day
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Veterinary Assistant

Major Drive Veterinary Clinic
08.2011 - 06.2013
  • Administered immunizations and other medications to animals as prescribed by veterinarians
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress
  • Released patients to owners with care directions from veterinary staff
  • Assisted doctor and technician by soothing upset or frightened animals
  • Restrained and stabilized animals during examination and treatment to prevent injuries
  • Organized operating room ahead of procedures and assisted veterinarian during surgeries
  • Delivered attentive, courteous service to promote overall patron satisfaction
  • Helped veterinarian with neutering, tooth removal and casting broken bones
  • Operated radiographic and ultrasound equipment
  • Assisted veterinarian in examining animals
  • Addressed healthcare needs of animals by coordinating with veterinarian and following orders
  • Helped veterinarian examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury
  • Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency
  • Documented patient information with precision to maintain records accuracy
  • Monitored animals' recovering from surgery and notified veterinarians of behavioral changes
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures
  • Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
  • Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.

Education

High School diploma -

High School
San Antonio, TX
01.1998

Skills

  • Microsoft Word and Outlook
  • Cornerstone
  • Copy/Scan/Fax
  • Data Entry
  • Scheduling
  • Positively engaging with the public
  • Payroll processing
  • Presenting Estimates
  • Customer Service
  • Team building
  • Leadership qualities
  • Insurance verification and EOB
  • Prepared and labeled medications and instructed client on administration
  • Performed physical examinations and recorded weight, temperature and other vitals
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases
  • Prepared and reviewed records and consent forms
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens
  • Obtained relevant health history and information from clients to maintain medical charts
  • Tracked and scheduled follow-up appointments for animal treatment
  • Supported veterinarians to drive quality care, advocate for pets and educate clients
  • Prepared and administered medications and vaccines as prescribed by veterinarian
  • Examined animals for injury or illness and documented symptoms for veterinarian review
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders
  • Intravenous catheterization
  • Medication Administration
  • Surgical Assistance
  • Surgical procedures and support
  • Vaccine administration
  • General anesthesia monitoring
  • Diagnostic Imaging
  • IV Medication Administration
  • Intravenous injection
  • Laboratory skills
  • Surgical Preparation
  • Pharmacy Duties
  • Client Education
  • Anesthesia Administration
  • Thoracic and abdominal radiograph
  • Treatment Administration
  • Suture removal
  • Nail Trimming
  • Euthanasia Procedures
  • Diagnostic sampling
  • Medical record-keeping
  • Fluid Therapy
  • Vaccinations
  • Patient Monitoring
  • Patient Positioning
  • Behavioral assessment
  • Intramuscular injection
  • Dental Procedures
  • Wound treatment
  • Lab operations
  • Sanitation protocols
  • Vital signs
  • Anal sac expression
  • Fluorescein stain test
  • Microscopy techniques
  • Radiology Safety
  • Canine and feline intubation
  • Heartworm diagnostic testing
  • Urinalysis Techniques
  • Ear sample collection
  • Specimen Preparation
  • Skin scraping
  • Pathogen Identification
  • Post-surgical Monitoring
  • IV Fluid Administration
  • Patient Discharge
  • Patient Check-Ins

Timeline

Veterinary Technician

The Well Pet Center
08.2023 - 07.2024

Manager

Amazing Lash Studio
09.2022 - 03.2023

Veterinary Technician

Hill Country Animal Hospital
11.2021 - 05.2022

Customer Service Representative

Providence St. Joseph Medical Center
04.2020 - 10.2020

Receptionist

Hindman Family Chiropractic
05.2018 - 01.2020

Activities Director

ResCare
10.2015 - 02.2018

Receptionist

Immediate Care
03.2014 - 08.2015

Veterinary Assistant

Major Drive Veterinary Clinic
08.2011 - 06.2013

High School diploma -

High School

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Sarah Green