Sarah Greening
Interlochen,MI
Summary
Thorough and reliable hospitality manager, experienced in providing housekeeping in fast-paced environment. Expertise in inspecting units, maintaining adequate inventory and supplies. Clear communicator when interacting with team, and courteous, professional attitude with guests. Well versed in troubleshooting guest complaints and working for a quick resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Interlochen Motel
02.2018 - Current
- Efficiently communicating with guests regarding questions related to reservations and property standards.
- Creating lasting relationships with guests, and establishing repeat clientele.
- Accomplishing multiple tasks within established timeframes.
- Maintaining professional, organized, and safe environment for employees and patrons.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensuring the prompt housekeeping of all rooms, assisting in all aspects whenever staff are shorthanded.
- Scheduling housekeeping and office support staff to maintain prompt attention to cleanliness and guest needs.
- Assessing supply inventory in relation to upcoming requirements, and providing detailed lists of needs to necessary vendors.
Secretary
Benzie County Eagles Aerie 3313
09.2023 - Current
- Handling sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintaining daily report documents, memos and invoices.
- Scheduling appointments and conducting follow-up calls to clients and vendors.
- Preparing professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responding to emails and other correspondence to facilitate communication and enhance business processes.
- Providing clerical support to company employees by copying, and filing documents.
- Creating and updating records and files to maintain document compliance.
- Managing phone and email correspondence and handling incoming and outgoing mail.
- Managing filing system, entered data and completing other clerical tasks.
- Ensuring timely processing of payroll and communicating clearly with employees.
Administrative Assitant
COGNiTiON
08.2022 - Current
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Promoting a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Updating and maintaining accuracy of memberships.
Key Holder
JoAnn Fabric & Craft Stores
01.2016 - 02.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Teller
Chemical Bank
09.2015 - 01.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Freight Coordinator
JoAnn Fabric & Craft Stores
06.2013 - 09.2015
- Skillfully managed crew to efficiently receive large shipments and move freight to sales floor.
- Handled receiving daily inventory shipments and shipping needed inventory to sister stores.
- Capably managed stocking inventory, and responding to customer requests simultaneously.
Education
Associate of Applied Science - Psychology
Northwestern Michigan College
Traverse City, MI12.2015
No Degree - General Studies
God's Bible School & College
Cincinnatti, OHSkills
- Customer Service
- Organization
- Housekeeping
- Quickbooks
- Payroll Processing
- Minute Taking
- Account reconciliations knowledge
- Verbal and written communication
Certification
- Certified Bookkeeper - Coursera - March 2024
- ProAdvisor - Quickbooks - Currently training
Timeline
Secretary
Benzie County Eagles Aerie 3313
09.2023 - Current
Administrative Assitant
COGNiTiON
08.2022 - Current
Manager
Interlochen Motel
02.2018 - Current
Key Holder
JoAnn Fabric & Craft Stores
01.2016 - 02.2018
Teller
Chemical Bank
09.2015 - 01.2016
Freight Coordinator
JoAnn Fabric & Craft Stores
06.2013 - 09.2015
Associate of Applied Science - Psychology
Northwestern Michigan College
No Degree - General Studies
God's Bible School & College
Similar Profiles
Trevor WatkinsTrevor Watkins
Senior Instructor of Residence Life at Interlochen Arts AcademySenior Instructor of Residence Life at Interlochen Arts Academy
Troy BurnettTroy Burnett
Senior Instructor of Residence Life at Interlochen Arts AcademySenior Instructor of Residence Life at Interlochen Arts Academy
Emily MuscroftEmily Muscroft
Visual Arts Staff Manager at Interlochen Center of the ArtsVisual Arts Staff Manager at Interlochen Center of the Arts
Brian NewcombBrian Newcomb
Director of Recipient Rights at Northern Lakes CMHADirector of Recipient Rights at Northern Lakes CMHA
Aidan WaddellAidan Waddell
Firefighter/EMT-Basic at Green Lake Township Emergency ServicesFirefighter/EMT-Basic at Green Lake Township Emergency Services